Technical Content Writer

2 weeks ago

Noida, Uttar Pradesh, India ACT21 SOFTWARES (PVT) LTD Full time

About Us :

ACT21 Software is a company solely dedicated to providing automation solutions for the BFSI sector since 2010.

Over the past 12 years, we have excelled in Product development, functional consultation, and have successfully delivered benchmarking solutions that are world-class, catering to the BFSI vertical.

Our boutique BFSI solutions have enhanced user experience and augmented efficiency in processes, enabling unprecedented growth for our clients.

With these niche offerings to multiple clients, which also includes 4 out of 5 largest private Banks in India, we have achieved more than 100% YOY revenue growth.

Our goal is to constantly integrate the latest technologies and empower our clients with unprecedented growth.

By utilizing Advanced Computing, Hyper Automation, Cloud Analytics, and emerging technologies, we provide incredible value through our flagship solutions include Intelligent Decision Automation, Disruptive Compensation Automation, and Advanced Machine Learning.

At ACT21 Software, we have developed two flagship products to help our clients achieve their goals: HyperForm and Underwriter360.

  • HyperForm administers, calculates, analyzes, and reports both internal and external incentive and compensation payouts.
  • Underwriter360 is designed to manage complex, scalable, and multiphase lending processes, accelerating lending decisions.
Job Responsibilities :

  • Create User-

Focused Documentation:

Develop clear and user-friendly product documentation, including user guides, manuals, FAQs, and online help, to support our customers in effectively using our products.


  • Collaborate with

Product Teams:
Work closely with product managers, engineers, and other stakeholders to gather technical information and insights for documentation purposes.

  • Understand and

Simplify Technical Concepts:
Translate complex technical concepts into easily understandable and actionable content for both technical and non-technical audiences.

  • Keep Documentation Updated: Regularly review and update existing documentation to ensure accuracy and relevance as products evolve.
  • Contribute to

Content Strategy:

Work with the content strategy team to contribute to the development and execution of content plans, ensuring alignment with product and business goals.


  • Quality Assurance: Conduct thorough quality assurance on documentation to ensure adherence to style guides, brand voice, and industry best practices.
  • Collaborate with
Support and

Training Teams:
Collaborate with customer support and training teams to identify documentation needs and address user inquiries effectively.

Qualifications :

  • Degree in B.Tech/MCA/BCA/BSC/MSC
  • Minimum 3 years of experience as a Technical Writer.
  • Strong understanding of technical concepts and the ability to communicate them effectively to diverse audiences.
  • Excellent writing and editing skills with a keen eye for detail.
  • Familiarity with industrystandard documentation tools and platforms.
  • Experience working in an Agile development environment.
  • Ability to work independently and collaboratively in a fastpaced environment.
  • Strong organizational and project management skills
)

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