Reservation Officer

1 week ago


Navi Mumbai, Maharashtra, India Leisurely Stays Full time
We have opening for the profile
Guest Relations Officer for Kharghar (Head Office) Navi Mumbai.

Please find the below JD for your reference,

Responsibilities:

  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Process all guest checkins, checkouts, and villa change/late checkout requests. Secure payment;
  • Communicate to appropriate staff when guests are waiting for an available villas. Advise guest of messages. Clear departures in computer system.
  • Coordinate with Housekeeping to track villa status and guest concerns and File guest paperwork or documentation. Operate telephone switchboard station.
  • Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information.
  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
  • Count and secure balance payments at beginning and end of shift.

Qualifications

  • At least 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multitask, organize, and prioritize work

Please Note:
Only From the Hospitality Experience can apply.

Regards

Sonam Shrestha

SR. Human Resource Generalist.

Job Types:
Full-time, Permanent

Salary:
Up to ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off

Schedule:

  • Day shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)

Speak with the employer
Expected Start Date: 25/08/2023

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