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Reservation Officer
1 week ago
Guest Relations Officer for Kharghar (Head Office) Navi Mumbai.
Please find the below JD for your reference,
Responsibilities:
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Process all guest checkins, checkouts, and villa change/late checkout requests. Secure payment;
- Communicate to appropriate staff when guests are waiting for an available villas. Advise guest of messages. Clear departures in computer system.
- Coordinate with Housekeeping to track villa status and guest concerns and File guest paperwork or documentation. Operate telephone switchboard station.
- Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information.
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
- Count and secure balance payments at beginning and end of shift.
Qualifications
- At least 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multitask, organize, and prioritize work
Please Note:
Only From the Hospitality Experience can apply.
Regards
Sonam Shrestha
SR. Human Resource Generalist.
Job Types:
Full-time, Permanent
Salary:
Up to ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 1 year (preferred)
Speak with the employer
Expected Start Date: 25/08/2023
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