Field Operations Executive

2 weeks ago


Chennai, Tamil Nadu, India Rentokil Initial Full time
Rentokil Initial:

Rentokil Initial is a global company with more than 35,000 team members spread across 70 countries. Our main goal is to safeguard people and enrich lives, whether it's by managing pests, enhancing hygiene, or transforming indoor spaces with plants and scents. We are industry experts who prioritize training, science, innovation, and technology. Listening to feedback and taking action is integral to our culture to support both our team members and clients. Equality and fairness are core principles at Rentokil Initial, reflecting our values of Service, Relationships, and Teamwork identified by our global team. Explore more about our diverse range of businesses:

  • Rentokil Pest Control: A leading commercial pest control company operating in 70 countries and ranking in the top 3 in 65 of those countries.
  • Initial Hygiene: Market leader offering quality, dedicated, and friendly services across 38 countries.
  • Initial Workwear: Specializing in workwear supply and laundering with a focus on top-notch products and services in France.
  • Ambius: Interior and exterior landscaping expert operating in the US, Europe, Asia & Pacific.
  • Steritech Brand Protection: Industry pioneer providing innovative solutions to help customers mitigate risks and drive business growth.
  • Specialist businesses such as Medical Services, Specialist Hygiene, and Property Care leading in their respective fields.

Our reputation for knowledge and integrity is recognized by customers globally, with key support functions in Human Resources, IT, Finance, Legal, Marketing & Innovation across our locations. Joining our team means supporting all our businesses in India.

Rentokil PCI

Rentokil PCI stands as the top pest control service provider in India, a joint venture established in 2017 by Pest Control India and Rentokil. With a focus on elevating customer service standards through operational excellence, Rentokil PCI operates across 250 locations in India, utilizing best practices, innovations, and digital technologies.

GENERAL DUTIES & RESPONSIBILITIES
  • Be responsible for all operational activities in your service area and lead daily service operations with a team of Technicians.
  • Supervise technicians to ensure quality service delivery according to company SOPs.
  • Engage with technicians, conduct performance assessments, and provide coaching to enhance service quality.
  • Plan and execute Technicians Performance Assessments and development programs.
  • Communicate special instructions to technicians for job execution following Service Docket guidelines.
  • Conduct pest management audits at customer sites as scheduled.
  • Address and resolve customer complaints promptly within 24 hours.
  • Identify and resolve service delivery issues in coordination with Branch Manager.
  • Monitor key performance indicators and take actions to ensure service excellence.
  • Implement new initiatives and service lines as per established guidelines.
  • Help manage inventory and stock levels within the branch.
  • Ensure compliance with safety standards and maintenance of equipment.
  • Promote professionalism and address any operational challenges effectively.
Requirements
  • Bachelor's degree in Chemistry, Zoology, or Agriculture.
  • Prior experience in pest management or service industry operations is advantageous.
  • Proficiency in computer applications like Excel, Word, and PowerPoint.
  • Familiarity with internal company systems and tools.
Benefits

Join us for:

  • Competitive Base Salary
  • Group Mediclaim Insurance Policy
  • Travel Reimbursement

Equal Opportunities

Rentokil Initial is committed to providing equal opportunities for all employees and fostering a diverse workplace that values individual differences and strengths, offering a supportive environment for professional growth and success.


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