support (non-voice process)

2 weeks ago


Navi Mumbai, Maharashtra, India Equinox Full time

Responsibilities:

  • Respond to a variety of inquiries as quickly and accurately as possible.
  • Stay in communication with each customer until you've resolved his or her issue.
  • Must be able to efficiently interact with other departments to provide first-contact resolution.
  • Escalate issues to the next level of Customer Support when appropriate.
  • Consistently achieving all SLAs set by the clients with strict adherence to process guidelines & timelines.
  • Must ensure prompt, courteous, and accurate responses are sent to customers.
  • Solving process-related queries, handling problematic customers, and handling grievances.
  • Achieve individual goals and objectives by using troubleshooting and analytical skills

Please Note:
Laptop or PC mandate

EXPERIENCE:
1-12 Years

MINIMUM QUALIFICATION:
HSC/Graduate
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