support (non-voice process)
2 weeks ago
Responsibilities:
- Respond to a variety of inquiries as quickly and accurately as possible.
- Stay in communication with each customer until you've resolved his or her issue.
- Must be able to efficiently interact with other departments to provide first-contact resolution.
- Escalate issues to the next level of Customer Support when appropriate.
- Consistently achieving all SLAs set by the clients with strict adherence to process guidelines & timelines.
- Must ensure prompt, courteous, and accurate responses are sent to customers.
- Solving process-related queries, handling problematic customers, and handling grievances.
- Achieve individual goals and objectives by using troubleshooting and analytical skills
Please Note:
Laptop or PC mandate
EXPERIENCE:
1-12 Years
MINIMUM QUALIFICATION:
HSC/Graduate
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