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International BPO Executive
2 weeks ago
Qualifications and Skills
- 1-3 years of experience in international voice process
- Excellent communication skills in English
- Strong customer service and problem-solving skills
- Ability to work in a fast-paced environment
- Good organizational and time management skills
- Knowledge of CRM software and proficiency in MS Office
- Familiarity with international business practices and cultures
Roles and Responsibilities
- Handle international voice process operations
- Communicate effectively with international clients over the phone
- Provide exceptional customer service and resolve queries
- Maintain accurate records of conversations and transactions
- Collaborate with team members to meet targets and goals
- Convert query calls into a sales call
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