Claim Process Administrator

1 week ago


Bengaluru, Karnataka, India Celeros Flow Technology Full time

JOB SUMMARY
This position will be based at the Bangalore office.

The incumbent will play a key role in coordinating and managing claims for the Houston plant & support the internal Claims/ Warranty Log tool process.


PRINCIPAL DUTIES AND RESPONSIBILITIES

Houston Claims

  • Project manage all customer claims for the Houston facility from claim receipt through to customer resolution and implementation of countermeasures to prevent claim recurrence.
  • Collaborate with Site/Product team members to execute customer resolution and root cause countermeasures to prevent recurrence.
  • Ensure timely response for all customer claims. (First action & Disposition)
  • Communicate with customers as appropriate.
Note: 10.5hours timezone difference will require late start and late finish to allow sufficient interaction with Houston team.

Claims Log Tool

  • Support, drive and be accountable for Global Claims Process.
  • Promote employee adoption of tool through training and interactions with key stakeholders
  • Ensure incoming claims are assigned to responsible Claims Coordinator within 24 hours
  • Monitor critical claims information for accuracy and completeness
  • Monitor development enhancement requests, assist with prioritization and execution
  • Coordinate Claims Dashboard/Report development, interact with stakeholders and IT support groups
  • Provide training as necessary to stakeholders/employee on Claims Log tool and Claims Dashboard

KNOWLEDGE, SKILLS & ABILITIES

  • Ability to use SAP EP1 environment.
  • Seeks ways to improve processes and efficiency
  • Has good attention to detail and understands problem solving methods
  • Excellent English communication skills
  • Strong analytical and skills required Experience with user end interface of Power BI, PowerApps &.Net preferred
  • Excellent communication and presentation skills.

EDUCATION AND EXPERIENCE

  • B.Com/BBA/ any degree in regular course from a recognized institute and university in India.
  • Should have worked in global environment in EPC/Manufacturing companies/clients in claim administrator/Claim PMP role
  • Capability to understand company products especially API Pumps

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