Senior Claims Triager
3 weeks ago
We are looking for an agile, motivated and proactive personality who is ready to join our Triage Team in Bangalore as a Senior Claims Triager You will be responsible for indexing and distributing the incoming claims documents from our clients – cedant or brokers, to responsible team or person within 24 hours. You will look for opportunities within the core process to add new value of Swiss Re and external clients, and closely cooperate with our claims Ops colleagues.
The Triage Team is responsible to index the incoming documents to support other claims colleagues in the value chain of the company in prioritization, with the main common goal of supporting our clients by timely payments of claims and keeping the reserves on accurate level. All the incoming claims documents, from first advice of the claim until the last (closing) advice go through our hands.
The position-holder is required to follow a set framework of processes and guidelines and continuously improve the situation in order to meet the agreed set of KPI targets. We have to look for opportunities within the core process to create value (qualitative and quantitative) for Swiss Re and external clients. The role also includes many interactions with our internal functions and regular interactions with external clients (via emails and calls).
- Triaging Reinsurance Claims and Technical Accounting documents in accordance to the standard operating procedures. (Simple to Complex).
- The jobholder is accountable for effectively handling transactions for the allocated portfolios/end to end processing and ensuring result are met (quality output within turnaround times defined) through adequate understanding of reinsurance accounting principles. One of the key activities is to ensure that payments received from clients (premiums) and payments made to them (Claims) reconcile against the cash receivables. The client management aspects of this role would require you to resolve issues with respect to contractual terms, measurable actions, etc. Improvising while working within a defined framework of policies and processes is key to the role.
- Responsible for associating the Claim process documents with the firsthand information to enable Claims examiners for further processing.
- Identifying the type of documents.
- Identifying the reinsurance contracts OR existing claims using business applications.
- Maintain accuracy and quality parameters as defined by the process.
- Ensure adherence to process guidelines and also abide by special instructions set out by specific regions.
- To meet the specified productivity target.
- Perform other position related tasks as instructed by Line Manager.
Other
- Provide backup for roles in other teams.
- Any other ad hoc tasks as required from time to time.
- Language skills: English fluent written and spoken.
- 3-4 years' experience
- Excellent verbal and written communication skills, ability to work in virtual teams and across borders and cultures.
- Ability to work independently but also in a team setup
- Highly motivated to deliver high quality service to the corresponding clients.
- Analytical and problem-solving skills.
- Ability to work independently, handle multiple priorities.
- Customer oriented with an ability to handle multiple partners.
- Strong learning motivation.
- Flexibility, adjustment to changes.
About Swiss Re
Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
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Reference Code: 129373
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