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Head - Account Management

3 months ago

Bhopal, Madhya Pradesh, India CIEL HR Services Pvt Ltd Full time

Job Description:

The Head of Account Management will be in charge of identifying and meeting the needs of new and existing customers to ensure their success with our product. This position involves establishing effective communication channels with clients and internal teams to comprehend and resolve any issues that customers might face.

  • Cultivate and nurture strong client relationships through consistent communication.
  • Work closely with internal teams to tackle and solve customer issues efficiently.
  • Guarantee customer satisfaction by offering top-notch service and support.
  • Supervise the account management team to ensure uniform and efficient client engagement.
  • Monitor customer feedback and apply enhancements to enrich the customer journey.
  • Compile and deliver reports on account status and client feedback to senior management.
  • Proficiency in account management skills until the finalization of accounts.
  • Exceptional communication and interpersonal abilities.
  • Previous experience in a similar position, demonstrating a solid history of managing customer relationships.
  • Capability to collaborate harmoniously with internal teams to accomplish customer contentment.
  • Meticulous with excellent organizational skills.
  • Must be up to 55 years old.