Customer Support Associate
1 week ago
DOWNTOWN Technologies addresses the growing needs of today's online businesses by providing a full range of outsourcing services for web-based customer support. With
DOWNTOWN Technologies, companies can now keep pace with the flood of Internet communications that are threatening to drown internal support teams.
Support Type:
Voice
Job Location:
Hyderabad, Andhra Pradesh, India
Employment Status:
Full Time
Position objective:
- As a Customer Support Associate, you are expected to address customer challenges and queries and ensure effective resolution to the challenges during customer encounters
- Ensure customer satisfaction and quality parameters are met for the resolutions provided
- Ensure that you delight customers and help in retention by providing customer experience that would enhance stakeholder's value
Roles & Responsibilities:
- Effectively address customer queries by understanding challenges faced by the customer
- Ensure you meet set process for addressing customer queries
- Understand customer expectation clearly through effective probing
- Document reasons for customer dissatisfaction for all the queries and the challenges faced
- Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
- Set high levels of performance standards for the given process/account
- Ensure you understand expected performance standards and metrics to be achieved for a given process/account
- Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
- Follow the learning management process to remain current and updated on required skills and knowledge required for the position
- Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account
- Bring right attitude to the work place that complements and enhances the work culture
- Always Think like a winner
Required Knowledge:
Basic understanding on:
- Computer Operating Skills
Skill:
- Communication Skills
- High
Desired Behavior:
- High
- Ability to learn
- New ways of thinking and doing
- Adaptive to team and organization
- Open for feedback and learning
- Proactive and high energy
Academic Qualifications:
Undergraduate and above in any stream.
Years of Experience:
0 - 4 years working experience desired
Type of Experience:
BPO experience will be a plus, fresher's are also eligible.
-
Customer Support Associate
1 week ago
Hyderabad, Telangana, India Innovapptive Full timeCustomer Support AssociateLocation: Hyderabad, India.Employment Type:Full-Time; Salaried.Compensation:Base Salary, Bonus, Medical, etc.About Us:At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and is disrupting...
-
Customer Support Associate
1 week ago
Hyderabad, Telangana, India ADCI HYD 16 SEZ Full timeThe AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts.The Spanish Customer Support Associate acts as the primary interface between AbeBooks and...
-
Customer Support Associate
1 week ago
Hyderabad, Telangana, India Tide Full timeJob Title: Customer Support Associate - Level 2 KYC Escalations AssociateLocation - HyderabadWho are Tide:At Tide, we are developing a finance & admin platform geared towards helping small businesses save time and money. We offer business accounts, banking services, and a range of administrative solutions from invoicing to accounting.Founded in 2017, Tide is...
-
Customer Support Associate
3 weeks ago
Hyderabad, Telangana, India Amazon Full timeThe AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts. The Spanish Customer Support Associate acts as the primary interface between AbeBooks and...
-
Customer Support Associate
2 months ago
Hyderabad, Telangana, India Amazon Full timeThe AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts. The Spanish Customer Support Associate acts as the primary interface between AbeBooks and...
-
Customer Support Associate
1 week ago
Hyderabad, Telangana, India Tide Full timeJob Title:Customer Support Associate - Level 2 KYC Escalations Associate - Location: HyderabadAbout the Company:Tide is a revolutionary finance and admin platform tailored to help small businesses save time and money. Offering business accounts and banking services, Tide also provides an array of integrated administrative solutions from invoicing to...
-
Customer Support Associate
1 week ago
Hyderabad, Telangana, India Tech Mahindra Full timeWe are hiring for Technical Support (International Voice process)Note : kindly go through the job discription & if you have relevant skills pleaseContact: HR Shilpa Seggyam ' References are highly appreciated'Job descriptionRole - Customer Support / Merchant Support Associate ( CX-MF ).Industry Type- BPO.Employment Type-Full Time, Permanent.Education...
-
Customer Support Associate
1 week ago
Hyderabad, Telangana, India Tide Full timeDepartment: Member Support Who are Tide:At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now the leading...
-
Customer Support Associate
1 week ago
Hyderabad, Telangana, India Tech Mahindra Full timeWe are hiring for Customer Support ( Semi Voice process)Note : kindly go through the job discription & if you have relevant skills please Contact: HR Shilpa Seggyam 'References are highly appreciated'Mention Shilpa Seggyam on your Resume.Job descriptionRole - Customer Support / Merchant Support Associate ( CX-MF ).Industry Type- BPO.Employment Type-Full...
-
Associate Customer Marketing Manager
3 weeks ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timePURPOSE OF THE POSITION:Associate will be responsible for building campaign programming and automation strategies to drive customer engagement through owned channels. This includes the execution, production Deployments and development of email, SMS, and push Campaigns, including promotional, transactional and lifecycle development. The ideal candidate should...
-
Customer Support Associate
1 week ago
Hyderabad, Telangana, India Careers at Tide Full timeDepartment - Member OperationsWho are Tide:Tide is about doing what you love - that's why we're trusted by 400,000+ sole traders, freelancers and limited companies throughout the UK. We are rapidly expanding in India, and we are looking towards other horizons in the EU.We're the leading provider of small and medium enterprises business accounts and one of...
-
Customer Support Associate
1 week ago
Hyderabad, Telangana, India ADCI HYD 16 SEZ Full timeB2 or above fluency in both written and verbal communication in English and Spanish language Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment. Strong prioritization and time management skills. Ready to work in 24/7 support model. Work a flexible...
-
Customer Support Associate
1 week ago
Hyderabad, Telangana, India ADCI HYD 16 SEZ Full timeB2 or above fluency in both written and verbal communication in English and French language Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment. Strong prioritization and time management skills. Ready to work in 24/7 support model. Work a flexible...
-
Customer Support Associate
1 week ago
Hyderabad, Telangana, India Triconn Solutions Full timePosition: Customer Support Assosiate.Location: HyderabadExperience: Minimum 6 Months Experience in BPOQualification: Any GraduateLanguage: Tamil, Marathi, Gujrati, Kannada.Responsibilities: Maintain an updated knowledge of the organization's products, services, and customer service policies Document customer interactions when necessary, compiling documents...
-
Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full timeThe Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a...
-
Desktop Support Associate Technician
1 week ago
Hyderabad, Telangana, India TTEC Full timeDesktop Support Associate TechnicianBringing smiles is what we do at TTEC... for you and the customer. As a Desktop Support Associate Technician working (remotely OR onsite OR hybrid) in (India), you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...
-
Trainee - Customer Support - SAP Mm
1 week ago
Hyderabad, Telangana, India Innovapptive Full timeTrainee - Customer Support - SAP MMLocation:Hyderabad, India.**:Employment Type:Full-Time; Salaried.**:Compensation:Base Salary, Bonus, Medical, etc.**:About Us:At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo...
-
Cloud Support Associate
1 week ago
Hyderabad, Telangana, India AISPL - Telangana Full time0-1 years of experience in Linux Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. Troubleshooting / Support experience Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP) Excellent oral and written communication skills Selfstarter who is excited about technologyAmazon has...
-
Hyderabad, Telangana, India Tide Full timeJob Title: Customer Support Associate-Level 2 Financial Crime EscalationsLocation: HyderabadAbout TideAt Tide, we are developing a finance and admin platform tailored to help small businesses save time and money, offering business accounts, banking services, and a range of administrative solutions from invoicing to accounting.Established in 2017, Tide is the...
-
Sr. Customer Support Engineer, Hyderabad
1 week ago
Hyderabad, Telangana, India Danaher Full timeWondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates...