Customer Technical Support Engineer
1 week ago
Hiring International Voice Process Technical/Customer Support
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environments will also make you an ideal candidate.
Responsibilities:
- Handle customer calls and troubleshoot technical issues related to network devices
- Ensure resolutions are provided in the first interaction with customers
- Be flexible for 24/7 shifts
- Excel in English communication
- Experience in technical processes is a plus
- Preferred experience in technical voice support and international voice processes
Required Candidate Profile:
- Role/Designation: Technical Support
- Coordinate with international clients for troubleshooting technical issues
- Qualifications: 10+12+UG/PG with relevant experience
- Maximum salary: 4LPA
Perks and Benefits:
- Shift time: US shift (5:30 PM to 9:30 AM within any 9-hour period with 1-hour break)
- Cab facility provided within a 30km radius from Ambattur
- Work Location: Ground Floor, 6th, 9th, and 10th Floor Ambit IT Park, No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005
- Language: Excellent English is mandatory
- Benefits: Health insurance, leave encashment, life insurance, paid sick time, paid time off, provident fund
- Schedule: Night shift (rotational)
Interested candidates, please share your resume with Karunya.
Call between 9am - 7pm
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