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Operations Associate
2 weeks ago
Group Company: 91 Springboard Business Hub Private Limited
Designation:
Operations Associate - Registered Office (DES345)
Office Location: 18th June Road, Panjim
Position description:
About the Role
Registered Office Plan is one of the major products that 91springboard offers to our customers. This allows them to register their company at 91springboard's hub addresses.
We are looking to hire someone who would
primarily be responsible for ensuring the handling of customer queries and providing quick response and resolution to all queries/issues received from existing customers of the Registered Office Product.
Key Responsibilities:
-
Operations Management:
Keeping track of
all the daily RO operations activities related to the creation of agreements, signing of documents, raising invoices, maintaining the database, handling queries of members, and submitting daily reports on the operations activities.-Cross-functional coordination:Coordinating with Internal Teams such as Finance, Legal, Hubs, etc to gather details and provide customer service delivery.
Skills Required:
- Execution skills someone with a Get-ThingsDone attitude.
- Strong experience in handling customers and resolving customer issues.
- Strong communication skills as this role require multistakeholder communications.
- Strong customer orientation, and prior customerfacing experience is required
- Ability to track and report data; use the data for deriving meaningful inferences
- Client Relationship Skills
Experience:
- 12 years
- Preferred: Prior experience in Operations Support / Customer Support / Customer Complaint Resolution
Primary Responsibilities:
- Handling the operations activities of the Registered Office product and addressing the rejection queries received from the members.
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