Senior Network Engineer

2 weeks ago

Bengaluru, Karnataka, India NTT Full time
JOB DESCRIPTION

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The role of Platform Support Engineer (L2) exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers. The incumbent within the role is knowledgeable about IT Service Management, and has experience with various technologies.

Working at NTT

Key Roles and Responsibilities:

Provides support to users/administrators of the NTT platform Supports and contributes to the growth of best practices for delivery of support services understands the platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue Engages with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution

Knowledge, Skills and Attributes:

Good working knowledge of the components in cloud/web applications Demonstrated ability to troubleshoot the difficult technical issues Demonstrated exposure to network monitoring connectors such as SCOM, Solarwinds etc. understanding of SNMP traps and MIBs/OIDs Ability to understand and modify basic XML, JSON, Regular Expressions (RegEx) understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST Solid understanding of object-oriented programming skills (Java strongly preferred) Good understanding of database concepts A fundamental understanding of ITSM, CMDB and ITIL business process Strong troubleshooting/root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Proficient with analysing log files and standard debugging concept Experience providing web development support is highly desirable Familiarity with tools and practices of the trade such as incident management, knowledgebase, defect and escalation management Excellent communication skills (verbal and written) Applies learned techniques, as well as company policies and procedures to resolve a variety of issues

Academic Qualifications and Certifications:

Bachelor's degree or equivalent in Information Technology/Computer Science or related ITIL v3 certification

Required Experience:

Moderate level experience providing customer facing technical support Moderate level experience working with the ServiceNow platform (ITSM, ITOM, CSM and FSM) Moderate level experience providing SaaS support is desirable

Skills Summary

Communication, Customer Service, Knowledge Management, System Administration, Technical Problem-Solving, Ticket Management, Troubleshooting

Workplace type:

Remote Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'. Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world. Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all. Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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