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Intern - Trust and Safety(Kannada - Moderation)

3 months ago

Bengaluru, Karnataka, India ShareChat Full time

What does the team do?

The team is the driving force behind building India's biggest original Indic content ecosystem and short video space. Playing a pivotal role in matching the content supply and demand on ShareChat & Moj. From devising the content strategy to managing creators, to ensuring community guidelines, the team is always at the top of everything content.

As an Intern, you are accountable for all the operational processes in the Trust & Safety Team team. You would be managing the external vendors who are responsible for moderating the content on the platform and will ensure that the quality of the platform is maintained, suggesting process & policy improvement and compliance. You would also be required to be proficient in Advanced excel/google sheets and data management.

What you'll do:

-Ensure timely performance checks on all the domains of thePOD

-Focused on the quality and the safety of our user experience

-Operationalize quality assurance processes at offshore/inhouse

-Provides operational support for all the domains

-Manage end to end quality check & operations of the team and for the vertical.

-Connect with Vendors for Calibrations, Training and quality & Policy Updates

Who you are:

-6 months to 1 years of work experience in managing quality processes - Content Moderation experience would be preferable.

-Freshers can also be considered

-Written and spoken communication and business proficiency in English and the required languages(Kannada & Hindi)

-Basic to advance skills in MS Excel (or Google Sheets) and MS Word (or Google Doc)

-Basic analytical skills to drive decision making.

-Self-starter; capable of taking initiative and working with minimal direction

-Ability to understand and develop processes from scratch.

-Essential to have attention to detail and accuracy, also a critical-thinker and problem-solver

-Ability to multitask, set priorities, and manage time effectively

-Independently work in a fast-paced environment with tight deadlines

Where you'll be?

Remote