![World Bank Group](https://proactuary.com/attachments/employer/1/578/152/1516.png)
Business Process Assistant
1 week ago
Job #:
- req20835
Organization:
- World Bank
Sector: - General Services
Grade: - GC
Term Duration: - 2 years 0 months
Recruitment Type: - Local Recruitment
Location: - Chennai,India
Required Language(s): - English
Preferred Language(s): - English
Closing Date: - 2/3/2023 (MM/DD/YYYY) at 11:59pm UTC
Description
GLOBAL CORPORATE SOLUTIONS
Reporting to the Managing Director and World Bank Group CAO, the Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services.
ABOUT THE UNIT
The Corporate Services (GCSCS) unit within GCS provides services to the World Bank Group in the areas of Travel and Visa services; Translation and Interpretation; Creative Services (which includes Printing Services; Graphic Design, and Editorial Production & Publications); Food and Conference Services, Global Meeting Management, and Audio Visual Services; Mail & Shipping; Staff Services (which includes: Fitness Center, Child Care, and Commuter Services); and the Art Program.
The unit also provides administrative support/oversight to the World Bank Family Network, the World Bank Group Staff Association, and the 1818 Society, and is responsible for setting the policy framework and service standards, and for delivering services through a combination of staff and vendors at HQ and in Country Offices.
GCSCS has about 130 staff and about 1,000 contractors.
The Service Desk is open 20 hours a day, Monday through Friday, and is staffed by a 10-member team located at the World Bank's office in Chennai, India.
To better assist clients based at World Bank Group headquarters in Washington, DC, most of the team is assigned to the core shift, which runs from 9 a.m.
to 5:30 p.m., EST.General Responsibilities
- Provide firstline investigation and diagnosis of problems and advise clients on appropriate solutions.
- Record, document, and track all queries and requests including all actions taken.
- Ensure that open cases are resolved within defined servicelevel targets.
- Support the work of GCS business units by performing nonvoice functions such as processing commuterbenefit invoices for HQ staff, coordinating interoffice moves, and facilitating the delivery of diplomaticpouch shipments to WBG country offices.
- Learn and adhere to established operating procedures and undertake regular training to increase knowledge of GCS services, policies, and systems.
- Stay abreast of current events and activities related to the World Bank Group and GCS by daily perusal of internal website, online kiosk, newsletters, and other sources.
- Attend regular meetings with counterparts from GCS business units and relay updates on policy and process changes with the rest of the team.
- Contribute to creation of internal support documentation and training materials for new and existing processes.
- Undertake special projects and assignments such as testing enhancements to internal IT systems.
- Perform other administrative duties in support the team's work program.
- Support clients by identifying problems, researching answers, and providing guidance on appropriate solutions.
- Build rapport and elicit problem details from help desk customers.
- Respond to a broad range of service requests and queries from WBG staff by using all available resources to enable fulfillment.
- Attend to open cases by following up with staff and business units as required to ensure issues are speedily resolved.
- Troubleshoot issues and attempt resolution using all available resources.
- Escalate unresolved cases and coordinate with Tier 2 colleagues as needed.
- Provide voice and nonvoice support to World Bank Group staff.
- Ensure that all client requests are clearly and accurately documented with casemanagement software.
- Ensure that all issues are clearly and accurately documented with casemanagement software.
- Ensure queries and issues are captured, validated, and triaged for
- Record, classify, and track issues from outset to conclusion.
- Log and track incidents by type, source, and resolution method.
Selection Criteria
- Bachelor's degree.
- 2 or more years of experience helping international clients in a customersupport environment.
- Strong work ethic, meticulous attention to detail, and proven ability to work well under pressure.
- Professional and friendly attitude and ability to establish a rapport with clients over the phone.
- Excellent interpersonal skills and experience working effectively in a team setting.
- Excellent communication skills, including the ability to speak articulately, write clearly and concisely, and determine whether the message was properly understood.
- Strong grasp of business English, including correct and appropriate grammar, spelling, and punctuation.
- Ability to handle constantly changing flow of work, remain productive during slow times, multitask effectively during busy periods, and exercise patienc
-
Process Fusion
1 week ago
Chennai, Tamil Nadu, India Process Fusion Full timeTechnology Development - Software Developer - IndiaOffice Location: Chennai or HybridThe Company:Process Fusion (PFI) is a managed services and cloud application provider of Secure Information Exchange (SIX) and Business Process Automation (BPA) solutions. Our cloud input and output management solutions bridge the gap between the physical and digital world,...
-
Accounts-assistant
1 week ago
Chennai, Tamil Nadu, India People Process Teck Full timeJob Opportunity with a leading Real Estate Company.Position: Accounts AssistantExp : 3+ yrsAny degree / ChennaiJOB DESCRIPTION:Complete BookkeepingData Entry in TallyPreparation of Fund flow StatementBank & Vendor ReconciliationPetty Cash handlingCompliance ManagementControl all bank related workBank PaymentCheque IssueCheque book maintenanceJOB...
-
Assistant Business Manager
1 week ago
Chennai, Tamil Nadu, India Lighthouse Learning Group Full timeOpen Positions : Assistant Business Manager Rest of Tamil Nadu (1) based in Chennai Assistant Business Manager Rest of Tamil Nadu (1) based in CoimbatorePurpose of the role:The role holder is responsible for effective on boarding of franchise partners, maintaining long term relationships with them and maximising revenue and enrolments through them.Roles...
-
Software Developer
1 week ago
Chennai, Tamil Nadu, India Process Fusion Full timeTechnology Development - Software Developer - IndiaOffice Location: Chennai or HybridThe Company:Process Fusion (PFI) is a managed services and cloud application provider of Secure Information Exchange (SIX) and Business Process Automation (BPA) solutions. Our cloud input and output management solutions bridge the gap between the physical and digital world,...
-
Assistant Business Manager
1 week ago
Chennai, Tamil Nadu, India Lighthouse Learning Group Full timeOpen Positions:Assistant Business Manager - Rest of Tamil Nadu (1) - based in ChennaiAssistant Business Manager - Rest of Tamil Nadu (1) - based in CoimbatorePurpose of the role:The role holder is responsible for effective on boarding of franchise partners, maintaining long term relationships with them and maximising revenue and enrolments through them.Roles...
-
Business Process Automation
1 week ago
Chennai, Tamil Nadu, India Jobs for Humanity Full timeJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 5 - 10%Business Process Automation & Engineering - 12 to 16 Yrs – Pune/Bangalore/Chennai About this Team: The Lean Team is a specialized team under the CTO Organization. It...
-
Audit Executive-business Process
1 week ago
Chennai, Tamil Nadu, India IDFC FIRST Bank Full timeJob Title:Associate Internal AuditFunction:Internal AuditJob Purpose:The role bearer has the responsibility to actively support internal audits for the bank as assigned. It entails following the complete process - assist in - creating checklists, conducting audits as per the defined timelines, publishing the audit reports and preparing for presentations to...
-
Finance Business Process
1 week ago
Chennai, Tamil Nadu, India KLA Full timeCompany OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...
-
Business Process Analyst
1 week ago
Chennai, Tamil Nadu, India airtel Full timeAbout the job: Candidate will be part of circle Business Planning & Analysis team and will be primarily responsible for driving cost optimization projects across functions for efficiency build up and control governance around P&L. Will also be responsible for presentations to management entailing key KPI performance and control programs and reporting will be...
-
Process Documentation Specialist
1 week ago
Chennai, Tamil Nadu, India Getinz Techno Services Full timeHiring for a leading SAAS Product company based in ChennaiAbout the JobThe job involves reviewing, revising, and standardizing business process documentation, consolidating information from various sources, and managing a new documentation repository. It requires strong skills in technical writing, process documentation, and advanced use of MS Office, with 4...
-
Process Documentation Manager
1 week ago
Chennai, Tamil Nadu, India Getinz Techno Services Full timeHiring for a leading SAAS Product company based in ChennaiAbout the JobThe job involves reviewing, revising, and standardizing business process documentation, consolidating information from various sources, and managing a new documentation repository. It requires strong skills in technical writing, process documentation, and advanced use of MS Office, with...
-
Secretary
1 week ago
Chennai, Tamil Nadu, India People Process Teck Full timeTitle: Secretary*Exp: 10+yearsLocation: Only from ChennaiResponsibilities: Maintain office filing systems and ensure documentation is organized and easily accessible. Schedule and coordinate meetings, appointments and travel arrangements for senior management. Prepare and distribute agendas, minutes and other meeting materials. Assist in the preparation of...
-
Process Documentation Manager
1 week ago
Chennai, Tamil Nadu, India Getinz Techno Services Full timeHiring for a leading SAAS Product company based in Chennai About the Job The job involves reviewing, revising, and standardizing business process documentation, consolidating information from various sources, and managing a new documentation repository. It requires strong skills in technical writing, process documentation, and advanced use of MS Office, with...
-
OptiSol Business Solutions
1 week ago
Chennai, Tamil Nadu, India OPTISOL BUSINESS SOLUTIONS PRIVATE LIMITED Full timePosition:BDR - Experience in Selling Software Products (SaaS/IoT/AI) to Manufacturing Clients.Locations:Position Overview:We are in search of a skilled and experienced Business Development Representative with 3-5 years of successful sales experience in software products for the manufacturing and automotive sectors, with a focus on engaging clients in the...
-
Process Documentation Specialist
1 week ago
Chennai, Tamil Nadu, India Getinz Techno Services Full timeHiring for a leading SAAS Product company based in Chennai About the JobThe job involves reviewing, revising, and standardizing business process documentation, consolidating information from various sources, and managing a new documentation repository. It requires strong skills in technical writing, process documentation, and advanced use of MS Office, with...
-
hro processing assistant 1
1 week ago
Chennai, Tamil Nadu, India Alight Full timeOur story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our...
-
hro processing assistant 1
3 weeks ago
Chennai, Tamil Nadu, India Alight Full timeOur storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of...
-
hro processing assistant 1
1 month ago
Chennai, Tamil Nadu, India Alight Full timeOur storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of...
-
Processing Associate
1 week ago
Chennai, Tamil Nadu, India Citi Full timeThe Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves...
-
HRO Processing Assistant II
1 week ago
Chennai, Tamil Nadu, India Alight Full timeOur story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our...