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Fraud & Claims Operations Associate Manager
3 months ago
About the Role:
The role requires individual to supervise day to day operations for an operational unit and/ or staff. Under management guidance, supervises nonexempt staff to ensure effective delivery of services. Provides training, performance evaluation and coaching. Implements processes to maximize efficiency of operations.
Ensures the unit's work is completed on time and accurately by planning, coordinating and monitoring the daily activities of the routine to moderately complex work.
Duties may include: reviewing, prioritizing, and distributing daily work to meet deadlines and goals; monitoring work in progress making adjustments as needed; giving feedback and training to staff; addressing scheduling issues, including absences and tardiness; giving input to supervisors on staff performance; representing unit at meetings.
The supervisor will be responsible for workflow management, production monitoring, quality, chargeback effectiveness and process improvement efforts.
Works with Financial Crimes Management to implement department policies/procedures to maximize efficiency.
In this role you will:
Responsible for supervising a team of specialists responsible for a financial crimes program that ensures proactive identification, prevention execution, detection and recovery. Resolves escalated issues; communicates with financial crimes management. Responsible for queue distribution management, ongoing production and workflow improvement efforts.
Works with Financial Crimes Management to implement department policies/procedures to maximize efficiency, enhance the customer experience and ensure compliance with government regulatory requirements; including Regulation E, VISA Rules and Regulations, the Bank Secrecy Act, USA PATRIOT Act and FACTA. May also participate in department projects. Assists in establishing performance standards, evaluates performance, and trains/coaches Team Members
May participate in department projects. Assists in establishing performance standards, evaluates performance, and trains/coaches staff. May develop/assist in developing training materials. Work is typically accomplished through analysts/specialists; although some higher-risk, more complex cases may require hands-on involvement.
Required Qualifications:
- At least 3+ years of people management experience with over all experience of 8 to 10 years
- Must have 2-3 years of Chargeback / Fraud management experience
- Manage a team of 15 and above, Excellent verbal, written, and interpersonal communication skills
- Ability to facilitate team meetings or present information to an audience, new learning to staff as information, systems, and processes change and experience to assess issues, make quick decisions, implement solutions, and influence change
- Responsibility to drive and lead organizational change in a dynamic environment and work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Workforce management experience including directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
- Excellent knowledge on MS Office (Power point, Excel)
19 Jun 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
