Resource Planning Senior Analyst
7 days ago
About Evernorth:
Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.
Role Title: Resource Planning Senior Analyst
Job Description Summary:
The short term planning position develops and drives short term capacity plans for the Claim operation that maximize overall resource utilization across all available supply levers, while ensuring best in class service levels.
Responsibilities:
- Tracks and trends Claim operational metrics (receipts, production, overtime, inventory, etc.) to help drive business decisions.
- Analyzes operational metrics to enhance forecasts and make recommendations.
- Generate & review the short term capacity files with the Claim supervisors and managers to ensure assumptions are accurate and up to date.
- Monitor and publish results to plan, identify gaps & lead remediation strategy with operations.
- Assists Claim Operations by creating what if scenarios that allows the business functions to make informed decisions by understanding the impacts miscellaneous assumptions will have to their inventory.
- Calculates/updates the daily capacity figures for the Daily Claim Dashboard
- Partners with the Long Term Capacity Planners to ensure long term forecasts are in line with real time actuals.
- Reviews load balance needs at a holistic level across Claim on a weekly basis. Then coordinates with managers/supervisors to secure load balance support, and the Resource Management Group who will distribute the inventory.
- Communicate Claim inventory hot spots and remediation plans to Senior Leadership within Claim.
Qualifications:
- HS Diploma or equivalent required; Bachelors degree preferred
- 3 5 years equivalent work experience
- Intermediate excel skills required (formulas, charts, etc.)
- Ability to manage multiple priorities
- Strong influencing and conflict management skills
- Demonstrated ability to collaborate and ability to develop and maintain effective relationships with individuals at various levels
- Excellent communication skills: written, oral and listening skills
- Ability to work with a high sense of urgency
- Planning/Forecasting experience preferred
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