CRM-collection & Grievance (Female)

2 weeks ago


Noida, Uttar Pradesh, India Amiscent Careers Full time
JD For
CRM-Asst.
Manager

Department Name:

CRM
NumberofPositionRequired:2

Gender:
Female

JobTitle:
Collection Grievance

SrCoordinator-AsstManager(Female)

JobOverview:

  • TheCollectionCoordinatorwillplayavitalroleinensuringthetimelycollectionof commonareamaintenancefeesandutilitybillsetcfromtenants/Brandswhile alsoaddressinganygrievancesorconcernstheymayhave

Thisroleiscrucialto maintainingsmoothoperationswithinourproperties KeyResponsibilities:

Collection&GrievanceCoordination:

  • Coordinatethecollectionofcommonareamaintenancefeesandutilitybills, propertySalescollectionfromtenants/Brandsinaccordancewithlease agreementsandpropertymanagementpolicies.
  • Monitorandtrackpaymentschedules,sendingremindersandnotificationsas necessarytoensurepromptpayments.
  • Collaboratewiththefinanceandaccountingteamstoreconcilepaymentsand maintainaccuraterecords.


Investigateandresolvediscrepanciesordisputesrelatedtobillingorcharges.
  • Workcloselywithtenantstoaddressquestionsorconcernsregardinginvoices andcharges.
  • Provideregularreportsoncollectionstatusandoutstandingbalancesto management.
  • Serveastheprimarypointofcontactfortenantgrievancesandinquiriesrelatedto commonareamaintenancefeesandutilitybillsetc.
  • Documenttenantcomplaintsandissues,categorizingthemforanalysis.
  • Collaboratewithpropertymanagementandaccountingteamstoinvestigateand resolvetenantgrievancespromptly.
  • Communicatewithtenantstoprovideupdatesongrievanceresolutionsand ensuretenantsatisfaction.
  • Identifyopportunitiesforprocessimprovementstoenhancetransparencyand tenantrelations.

Requirements:

  • Bachelor'sdegreeinbusiness,finance,Marketing.
BCA,Bcomwillbeprefered.

  • Provenexperienceinpropertymanagement,collections.
  • Strongcalculationandcommunicationskills,bothwrittenandverbal.
  • Excellentproblemsolvingandconflictresolutionabilities.
  • Familiaritywithleaseagreementsandpropertymanagementpractices.
  • ProficiencyinMicrosoftOffice,Googlesheetandpropertymanagementsoftware isdesirable.
  • Highlyorganizedanddetailoriented.
  • Abilitytoworkcollaborativelyinateamenvironment.
  • Exceptionalinterpersonalskillsandacustomercentricmindset.
  • Abilitytoadapttochangingprioritiesandmultitaskeffectively.
Experience-2-5Years

Salary-Upto30k

Salary:
Up to ₹30,000.00 per month

Ability to commute/relocate:

  • Noida,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 3 years (required)

Work Location:
In person

Speak with the employer

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