UX Researcher 9258

2 weeks ago


Bengaluru, Karnataka, India Extreme Networks Full time

Extreme Networks Named to Computerworld's 2023 List of Best Places to Work in IT


Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.

We believe in _"walking the walk" _of our strong core values which enable us to successfully advance together.

Diversity and Inclusion is a vital part of our values and beliefs, and we're proud to foster an environment where every Extreme employee can thrive.


Come become part of something big with us We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.

Experience: 5-8 Years

Education:
Ph.
D/ B.Tech OR M.Tech

Key Responsibilities:

  • Effectively manage and prioritize research plans through ambiguous and fastchanging environments, align and efficiently execute against critical insights.
  • Design and execute endtoend custom primary research using a wide variety of methodologies, generating testable hypotheses with test plans.
  • Mining internal data sources to produce meaningful reports and insights for Business stakeholders (technical and nontechnical stakeholders).
  • Design and build executive dashboards in Pendo and Power BI to provide consistent, quality information and data driven insights to our stakeholders.
  • Establish and enforce research guidelines and best practices, promoting datadriven strategy for usability and accessibility across our product suite.
  • Stay abreast of industry trends and emerging practices in behavioral analytics, data visualization, data taxonomies, and enterprise SaaS, and share insights and knowledge with the team.
  • Educate partners like product management and engineering on qualitative and quantitative research methods, and best practices in survey design, modeling, and analytics.

The Contribution:

  • Create research agendas by listening to product management goals and needs, weaving quantitative and qualitative methods for collecting user data. Communicate results and illustrate suggestions for product improvement in compelling and creative ways.
  • Help to develop usercentered product improvement metrics that are measurable and accurate.
  • Optimize our Research Platforms, Tools, and Practices, how and when we use them.
  • Follow lean startup and pairing methods with design, product, and engineering teams to ensure what was designed and validated gets built.

What you need to succeed

  • Degree(s) in a human behavior related field, such as Human-Computer Interaction, Psychology, Sociology, Communication, Information Science, Media Studies, Computer Science, or Economics. Bachelor's degree with 5+ years of relevant experience in human factors, applied research and/or product development or a Master's degree and 4+ years relevant experience, or PhD and 2+ years relevant experience.
  • Demonstrated experience in designing and executing user research that drives iterative improvements to digital products. Including market/descriptive, correlational, Quasiexperimental research, and multivariate survey design.
  • Deep experience in at least two of the following research skills: statistical analysis, survey design, quantitative study design, data analytics, data visualization, web analytics.
  • Exposure to one or more general purpose programming languages including but not limited to: SQL, CSS, Java, JavaScript, Python, R etc.
  • Ability to build structurally sound (internally and externally) surveys, create data models and triangulate data to relay higher confidence in applicable findings.
  • Experience with analytics tools and user research methods, for example: NVIVO, Qualtrics, usertesting, , Pendo, Google Analytics, sentiment analysis, microfeedback, stakeholder interviews.
  • Experience working within a product teams, including collaborating with designers, content strategists, researchers, UX engineers, and product management.
  • Familiarity with A/B testing, sentiment analysis and eyetracking technologies.
  • Familiarity with cloudbased data platforms, networking industry and SaaS product design and development.
  • Proven track record of successfully conducting research/analytics for complex digital products, with measurable improvements in user experience.
  • Strong analytical and problemsolving skills, with the ability to translate complex requirements and create a matching research agenda.
  • Excellent communication and presentation skills, with the ability to clearly articulate complex concepts and influence stakeholders.
Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and aut
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