Consultant - LeanIX Product Support

1 week ago

Chennai, Tamil Nadu, India AstraZeneca Full time

Job Title: Consultant - LeanIX Product Support

Career Level - C3

Introduction to Role:

Are you ready to make a difference and motivate change in a global organization? We are seeking a LeanIX Support Analyst to work closely with the LeanIX Product Manager/Owner and both users and collaborators of the application. This role is pivotal in supporting the ongoing maintenance and roll-out of the LeanIX Enterprise Architecture Management tool (EAM). You will provide 3rd line support for the Application, while also supporting the ongoing development of the Solution and its continued roll-out.

Accountabilities:

As a LeanIX Support Analyst, you will be responsible for providing mentorship and support to LeanIX users, responding to queries and requests for support. You will triage and respond to reported incidents, escalating to LeanIX product support where these cannot be resolved internally. Your role will also involve receiving, analysing and reformatting Excel data sets for import into the LeanIX solution. You will create user guides and training material for LeanIX users on the use of the application and the use cases possible with LeanIX data. Additionally, you will provide insights and analysis to the LeanIX Product Manager/Owner on application usage to support development of the roadmap.

Essential Skills/Experience:

Minimum of 5 years of demonstrable experience as a product/application support analyst for a SaaS product. Very strong Excel skills to analyse, validate and reformat Excel data into the appropriate format for uploading to LeanIX efficiently (VBA skills desirable). Effective communication and documentation skills to communicate with users and document user/training guides using Microsoft PowerPoint, Word and Confluence. Solid analytical and problem-solving abilities, with a keen attention to detail. Ability to work in a fast-paced, team-oriented environment. Experience in working with multi-functional teams and collaborators. Experience using Microsoft Teams for communication and document management.

Desirable Skills/Experience:

Experience working with LeanIX (preferred) or other EAM applications. Experience working in a global organization where collaborators and project team members are geographically dispersed. Background in Business Analysis.

When we put unexpected teams in the same room, we unleash aggressive thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and daring world.

Why AstraZeneca?

At AstraZeneca, our work has a direct impact on patients. We're transforming our ability to develop life-changing medicines by combining cutting-edge science with leading digital technology platforms and data. We dare to lead, applying our problem-solving mindset to identify and tackle opportunities across the whole enterprise. Our spirit of experimentation is lived every day through our events like hackathons. We enable AstraZeneca to perform at its peak by delivering world-class technology and data solutions. Our work unlocks the potential of science. We optimise and revolutionise AstraZeneca by maximising efficiencies and finding new ways to drive productivity. From automation to data simplification. We're part of a global company that's investing in a bold digital strategy; to become a truly data-led enterprise that disrupts the entire industry.

Ready to make a meaningful impact? Apply now and join us in our mission to develop life-changing medicines

Date Posted

14-Jun-2024

Closing Date

29-Jun-2024

  • Consultant - LeanIX Product Support

    1 week ago

    Chennai, Tamil Nadu, India AstraZeneca Full time

    Job Title: Consultant - LeanIX Product SupportCareer Level - C3Introduction to Role:Are you ready to make a difference and motivate change in a global organization? We are seeking a LeanIX Support Analyst to work closely with the LeanIX Product Manager/Owner and both users and collaborators of the application. This role is pivotal in supporting the ongoing...

  • Shift In charge Production

    1 week ago

    Chennai, Tamil Nadu, India v support solutions Full time

    Apply for Shift In Charge Production, Career Progress Consultants in Chennai for Year of Experience on

  • Shift In charge Production

    2 months ago

    Chennai, Tamil Nadu, India v support solutions Full time

    Apply for Shift In Charge Production, Career Progress Consultants in Chennai for Year of Experience on

  • Process Operator Production

    2 months ago

    Chennai, Tamil Nadu, India v support solutions Full time

    Apply for Process Operator Production, Career Progress Consultants in Chennai for 2 - 5 Year of Experience on

  • Process Engineer Production

    2 months ago

    Chennai, Tamil Nadu, India v support solutions Full time

    Apply for Process Engineer Production, Career Progress Consultants in Chennai for 5 - 8 Year of Experience on

  • Process Operator Production

    1 week ago

    Chennai, Tamil Nadu, India v support solutions Full time

    Apply for Process Operator Production, Career Progress Consultants in Chennai for 2 - 5 Year of Experience on

  • Process Engineer Production

    1 week ago

    Chennai, Tamil Nadu, India v support solutions Full time

    Apply for Process Engineer Production, Career Progress Consultants in Chennai for 5 - 8 Year of Experience on

  • Process Engineer Production

    3 weeks ago

    Chennai, Tamil Nadu, India v support solutions Full time

    Apply for Process Engineer Production, Career Progress Consultants in Chennai for 5 - 8 Year of Experience on

  • Process Operator Production

    3 weeks ago

    Chennai, Tamil Nadu, India v support solutions Full time

    Apply for Process Operator Production, Career Progress Consultants in Chennai for 2 - 5 Year of Experience on

  • Product Consultant/ Sr Product Consultant

    1 week ago

    Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    Client : New York based Software Services and Consulting company started in 2012 involved in providing digital marketing, automation solutions to the clients- across Banking, Insurance, Healthcare, Telecom, Retail and Travel & Hospitality industries. Job Title: Sr. Product Consultant /Product Consultant Location : Chennai (Work from Office) Roles and...

  • Customer Support Executive

    3 weeks ago

    Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Customer Support Executive

    1 month ago

    Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Customer Support Executive

    3 weeks ago

    Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Customer Support Executive

    3 weeks ago

    Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Customer Support Executive

    1 week ago

    Chennai, Tamil Nadu, India Wee-support Full time

    Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...

  • Atlassian Support Consultant

    1 week ago

    Chennai, Tamil Nadu, India Allime Tech Solutions Full time

    Role : Atlassian Support Consultant.Experience : 4 to 6 Years.Location : Chennai/Bangalore.Notice Period : 30 days to 45 Days.Skills : Proven experience providing support for Confluence Datacenter and Jira Cloud in enterprise environments (PostgreSQL DB, Windows and Linux Server). Strong technical proficiency in administering, configuring, and...

  • Customer Support

    1 week ago

    Chennai, Tamil Nadu, India Covenant Consultant Full time

    Our Bank is seeking dedicated and customer-oriented individuals to join our Inbound Customer Support team at our Nungambakkam branch in Chennai. As a Customer Support Representative, you will be the first point of contact for our valued customers, providing excellent service and assistance with their banking inquiries.Responsibilities: Answer customer...

  • Product Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Chargebee Full time

    Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in...

  • Production Support

    1 week ago

    Chennai, Tamil Nadu, India Nityo Infotech Full time

    Java , Linux , SQL , Application , Application Support , Bangalore , Chennai , Description , Java , Job , LAMP , Level , Linux , Location , Production , Production Support , Profile , SQL Experience Required 3 - 5 Years Industry Type IT Employment Type Permanent Location India Expertise & Qualification Experience In Java...

  • Product Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Chargebee Full time

    Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in...