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Project Coordinator

3 months ago

Mumbai, Maharashtra, India United Language Group Full time

Posting Details

Job Details

Description

Summary
The Project Coordinator - Level 1 will consistently meet client expectations by providing exceptional service, quality, and cost efficiency on every project. While working on multiple projects, the primary responsibility of this position is to manage the project from the point of handoff from the Project Manager to the point of return handoff back to the Project Manager by utilizing localization and project management software and ensuring the highest level of client, external vendor, and internal resource satisfaction, quality, efficiency, and timeliness.

Essential Duties + Responsibilities

Proactively manage projects through each stage of the process, within prescribed time frames and keep the Project
Manager informed of any production issues, concerns, and/or delays. Make resource allocation/vendor selections for Language, DTP, and QC services based upon availability, qualifications,
and cost considerations while maintaining quality standards. Formulates effective working relationships with vendors and ULG stakeholders to promote and continuously improve
the service. Acts as point of contact and liaison for vendor queries. Utilize TMS following the internal procedure to assign work to resources, confirm correct instructions, review vendor
invoices, etc. Ensures receipt, naming, and placement of proper files from the vendor in a proper online directory within prescribed
timeframes. Maintains ongoing daily communication with PM and/or other departments and resources regarding project status. Follows ULG Best Practices, adheres to regulations and uses appropriate systems. Other duties as may be reasonably requested.

Education, Experience + Skills A College degree in a related field (Business, Language, etc.) is preferred but not essential. A minimum of 6 months of experience at the Associate Project Coordinator level or 1+ years of experience within a fast paced office environment is preferred. Strong interpersonal and analytical skills for working in a highly focused customer services-oriented environment. Ability to multi-task in a time-sensitive and deadline-driven work environment and stay cool under pressure. Detail-orientated and proactive mindset. Outstanding verbal and written interpersonal communication skills. Works well with people from a variety of different backgrounds and cultures and builds relationships with colleagues. Strong computer skills with proficiency and familiarity with Windows, Word, Excel, PowerPoint, and Adobe Acrobat. Fluent in two or more languages (including English) is advantageous.

Equal Employment Opportunity
United Language Group is an equal opportunity/affirmative action employer. United Language Group prohibits unlawful
discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and any other protected class status under applicable federal and applicable state law.

Qualifications

Skills

Behaviors

Required

Team Player

: Works well as a member of a group

Innovative

: Consistently introduces new ideas and demonstrates original thinking

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

: Devoted to a task or purpose with loyalty or integrity :

Motivations

Required

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

: Inspired to perform without outside help

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals :

Education

Experience

Required

1 year:

Candidate with minimum experience of 1 year in the field of customer service for international clients or back-office process of email and chat will do as well or any field where verbal and written communication was a requirement of the job.

Licenses & Certifications