Associate

1 week ago


Gurgaon, Haryana, India SoftwareONE Full time

Job Function:

Software & Cloud Services Why SoftwareONE?:
Are you interested in IT and want to gain experience but also develop your career at a global company?

At SoftwareONE we offer you a Junior position in our

Growth & Tech team. And the best part - we teach you everything you need to know through our SoftwareONE Academy

The role:


As a SoftwareONE Associate - NOC you will be trained & responsible to monitor environments from customers and provide 24x7 technical support for issues regarding monitoring either raised by our customers or monitoring systems across a broad scope of Microsoft Azure/AWS and Backup solutions.


You will be trained & responsible to handle tickets raised by monitoring tool and make the proper communication with customer based on the process defined ensuring that everything in customer's tenant is configured and working proper in monitoring scope, providing a key level of support to ensure their business remains stable.

Be responsible for tasks regarding monitoring in onboard phasis from new customers.


Post training completion you should be able to Suggest pro-actively improvements in monitoring environments from customers like threshold adjusts and maintenance window creation.


You will be part of a dynamic team of skilled colleagues, expected to keep your skills and qualifications up to date through SoftwareONE's generous training allowance.

Your spoken English language skills will be essential in keeping customers informed of progress and dealing with any concerns.

What we need to see from you:

Technical Skills & Experience

  • Bachelor's degree (in IT would be preferred)
  • Experience range: 0 to 6 months of experience
  • Desirable working on Azure/AWS services
  • Desirable Qualifications
  • ITIL Foundation Level certified
  • Microsoft Azure Administrator (AZ900) or AWS certification

Additional Skills

  • Desire to work in fastpaced, challenging environment
  • Your English skills (written and spoken) are very good
  • Willingness to work across shifts if required
  • Excellent timekeeping
  • Highly motivated and results oriented
  • Methodical approach to troubleshooting
  • You have a passion for technology and see cloud technologies as a challenge
  • Contribute to the central escalation knowledgebase and drive efficiency into your daily tasks
**Interested?

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