Customer Service Executive

1 week ago


Mulund West, Maharashtra, India Nutrifresh Farm Tech India Pvt ltd Full time

Key Responsibilities:

  • Listen actively to understand customer needs, concerns, and complaints, and provide appropriate solutions or assistance.
  • Handle customer complaints or escalations with empathy and patience, striving to resolve issues to the customer's satisfaction.
  • Provide product information, troubleshooting assistance, and technical support to customers as needed.
  • Process orders, returns, refunds, or exchanges according to company policies and procedures.
  • Collaborate with other departments, such as sales, technical support, and logistics, to resolve customer issues and ensure a seamless customer experience.
  • Maintain accurate records of customer interactions, transactions, complaints, and resolutions in the CRM system.
  • Follow up with customers to ensure that their issues are fully resolved and their expectations are met.
  • Identify trends or recurring issues in customer feedback and communicate them to the appropriate teams for resolution.
  • Continuously strive to improve customer satisfaction and loyalty through proactive engagement, personalized service, and problemsolving.

Skills and Qualifications:

  • Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
  • Strong interpersonal skills and the ability to empathize with customers' concerns and emotions.
  • Active listening skills to understand customer needs and effectively address their inquiries or complaints.
  • Problemsolving skills to analyze situations, identify root causes, and propose appropriate solutions.
  • Ability to multitask and prioritize tasks in a fastpaced environment while maintaining attention to detail.
  • Familiarity with CRM software or customer support tools for managing interactions and tracking customer data.
  • Patience, resilience, and a positive attitude, especially when dealing with challenging or irate customers.
  • Previous experience in customer service, call center, or related roles is preferred.
  • Bachelor's degree or equivalent experience in a relevant field.

Pay:
₹9, ₹14,263.60 per month

Schedule:

  • Day shift

Education:

  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:

  • English (preferred)
  • Hindi (preferred)

Work Location:
In person

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