Senior Product Manager: Platform

1 week ago

Bengaluru, Karnataka, India Whatfix Full time

Who are we?

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We empower anyone, anywhere to have successful experiences with the technology they use every day, achieving greater knowledge, capability, and productivity for themselves and their organizations. The company has five offices globally in the US, India, UK, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments.

"Hustle Mode ON" is the motto we live by.

Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. With YoY revenue growth of over 65 % , we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list . Recognized by Gartner as a 'Global Market Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020 Listed #143 fastest-growing company in North America 2021 as per and recognized as Great Place to Work Our Customer centricity is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights This is what our investors have to say - || || ||

Are you ready for the next phase of your growth?

We want to strengthen our platform story by making it easier for enterprises to adopt Whatfix. The Infrastructure team at Whatfix builds reliable and secure services to serve both internal and external customers needs . We are looking for a Product Manager who is passionate about solving complex problems that are broad based and spans multiple products. If you are a champion of platform reliability, data privacy and security then this is the role for you. You will be part of a close-knit motivated team of rock stars both on the engineering and Go to Market (GTM) side.

What do you get to do?

Gain deep understanding of enterprise platform needs that will enable them to onboard faster Build a strategy for and deliver on platform capabilities driving the success of the platform that will be used by both internal and external customers Develop and maintain a product roadmap that is aligned with stakeholders adapting to customer and market needs. Translate product roadmap and plans into detailed requirements identifying the "end state", breaking down them into "iterations" by working with target customers & development teams with a bias towards faster time to market Ability to stack rank stories with effective balance of customer benefit/value, applicability to broader target market and utilisation of development resources Build consensus across stakeholders - Customer, Customer Success, GTM and engineering clearly articulating the product decisions and choices Drive product launches working with product marketing, engineering and sales Act as a product evangelist to build awareness and understanding for both internal and external stakeholders Inspiring and energising development teams for the betterment of our customers

What do you need to have ?

Must Have

Must have 2+ years of experience in Tech/Product development 3+ years experience as a Product Manager in B2B/Enterprise market Technical know-how and domain knowledge of cloud platforms like AWS, and Azure. Operational expertise in complex deployments, including defining, measuring, and monitoring SLAs toward reliability goals. Experience taking decisions based on validated learning, and qualitative and quantitative data analysis. Excellent written and verbal communication skills

Nice to have

Envisioned and delivered infrastructure services both internally and externally at the enterprise scale. Familiarity with GDPR, HIPAA, SOC compliances, and what it means to stay conformant. Experience building products and services to accelerate internal engineering teams. Comfortable conducting customer interviews remotely or in person and have deep empathy with customer workflows & pain points

Perks & Benefits (India)

Best-in-class medical insurance coverage Free lunch & dinner buffet Doorstep cab drop facility Education sponsorship Internal job transfer & global mobility programs Scope to represent Whatfix at global events We also provide uncapped incentives, bonus plans, and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Note:

We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;

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