Technical Support Executivemale candidates preferred

2 weeks ago


Ludhiana, Punjab, India Zigsaw Full time
Overview:The TechnicalSupport Executive plays a crucial role in providing technicalassistance and support to internal and external customers. Thisposition is essential in ensuring the smooth operation of technicalsystems and addressing customer issueseffectively.KeyResponsibilities:
  • Assisting customerswith technical queries and issues
  • Providingtechnical support via phone email orchat
  • Diagnosing and troubleshooting technicalissues
  • Escalating complex problems to theappropriate teams
  • Documenting technicalsolutions and maintaining records
  • Collaboratingwith crossfunctional teams to resolveissues
  • Conducting proactive customerfollowups
  • Contributing to the improvement oftechnical support processes
  • Remaining updatedon product knowledge and technicalskills
  • Ensuring customer satisfaction througheffective problemresolution
RequiredQualifications:
  • Bachelors degree inInformation Technology Computer Science or relevantfield
  • Proven experience in technical support orrelated roles
  • Proficiency in troubleshootingtechnical issues
  • Excellent communication andcustomer service skills
  • Strong understanding oftechnical systems and software
  • Ability to workeffectively in a team environment
  • Goodknowledge of networking andhardware
  • Familiarity with CRM systems and helpdesk software
  • Capability to prioritize andmanage multiple tasks
  • Certifications inrelevant technical areas are aplus
Queries:Email:Call/WhatsApp:

communicationskills,communication,customer service,networking,crmsystems,hardware,troubleshooting,teamwork,technical supportprocesses,help desk software



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