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Am it
2 weeks ago
Job Purpose
This position is responsible for the supervision and handling of day-to-day IT operations. The IT manager ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.
Key Interactions
Internally
- All departments
- Guests
- Suppliers
- Vendors
IT Operations
- Manage and support all the systems in the hotel
- Provide Inhouse guest IT related matter troubleshooting
- Coordinate, manage and oversee projects, document process
- Perform regular system's health check and capacities studies to ensure optimum performance of servers and network
- Manage system changes with appropriate support staff to ensure uninterrupted services
- Liaise with vendors and work with users at all level
- Maintain inventory of all equipment, software and software licenses
- Interview, select and recruit direct reports
- Identify and develop team members with potential
- Conduct performance review with the team
- Constantly monitor team members' appearance, attitude and degree of professionalism
- Prepare detailed induction programs for new employees
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Be aware of the hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the assigned by the Management
To ensure that day-to-day IT related issues are managed and resolved in a prompt and efficient manner.
Qualifications:
- Bachelor Degree / Diploma and previous experience in a technical support function.
- Knowledge of equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
- Knowledge of personal computer hardware and operating systems.
- Knowledge of various software, such as Microsoft Windows operating system, MSOffice Suite
- Word, Excel, PowerPoint, Internet Explorer.
- Experience following processes, recommending improvements, translating technical terms to nontechnical users, solving technical problems and working in a team environment.
- Hours of support may require weekend, holiday and/or offhours shift coverage.
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