Am it

2 weeks ago


Hyderabad, Telangana, India Mercure Hyderabad KCP Full time
Job Description

Job Purpose

This position is responsible for the supervision and handling of day-to-day IT operations. The IT manager ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.

Key Interactions

Internally

  • All departments
Externally

  • Guests
  • Suppliers
  • Vendors
Primary Responsibilities

IT Operations

  • Manage and support all the systems in the hotel
  • Provide Inhouse guest IT related matter troubleshooting
  • Coordinate, manage and oversee projects, document process
  • Perform regular system's health check and capacities studies to ensure optimum performance of servers and network
  • Manage system changes with appropriate support staff to ensure uninterrupted services
  • Liaise with vendors and work with users at all level
  • Maintain inventory of all equipment, software and software licenses
Team Management

  • Interview, select and recruit direct reports
  • Identify and develop team members with potential
  • Conduct performance review with the team
  • Constantly monitor team members' appearance, attitude and degree of professionalism
  • Prepare detailed induction programs for new employees
  • Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Other Responsibilities

  • Be aware of the hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the assigned by the Management
Main Complexity/Critical issues in the Job

To ensure that day-to-day IT related issues are managed and resolved in a prompt and efficient manner.

Qualifications:

  • Bachelor Degree / Diploma and previous experience in a technical support function.
  • Knowledge of equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
  • Knowledge of personal computer hardware and operating systems.
  • Knowledge of various software, such as Microsoft Windows operating system, MSOffice Suite
  • Word, Excel, PowerPoint, Internet Explorer.
  • Experience following processes, recommending improvements, translating technical terms to nontechnical users, solving technical problems and working in a team environment.
  • Hours of support may require weekend, holiday and/or offhours shift coverage.


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