Azure Virtual Desktop Engineer
2 weeks ago
Provide and operate Windows Server Infrastructure as well as Active Directory services for various applications and customers. Constantly stabilise & optimise our running infrastructure and deliver cost efficient services of highest quality.
Responsible for managing server related refresh and decommissioning programs as well as supporting the implementation of security related programmes whilst maintaining the highest level of Service availability to Vodafone customers.
As a Windows Engineer:
Responsible for the administration of all assigned servers, and related IT infrastructure componentsExcellent knowledge of the implemented hardware and software components (Microsoft & third party operated by VCI)Skilled in server virtualisation technologies and Cloud technologies like Azure as mandateProfessionally competent to develop his own expertise and share his knowledge within the teamWorking for international customers in cross-cultural teamsSupport complex issues working in an autonomous way, engaging other colleagues and/or other teams whenever neededDevelop a network of contacts in all other teams/organizationsDeep understanding/hands-on experience of Windows Server, Windows Clusters, Active Directory, Windows Security, Hardening, TroubleshootingGood knowledge on Infrastructure components, GPO, Citrix policies
Essence of Role – Key Accountabilities
Impact on the business
Availability of the server farm according to the KPI targets defined by managementThe server environments which support Vodafone's key business applications like customer care, billing, e-commerce, SAP, consumer, enterprise and cloud solutionsBest customer experience on server performance due to regular system reviews and pro-active performance and resilience improvementsA best-in-class configuration of the alarming system to ensure effective problem resolution before customer identificationService stability by the management of server components to minimise risk to services through active patching and firmware updatesImplementation of Best Practices, Standards and Procedures across all managed environments
Customers, supplier and third parties
Incident- & Problem ManagementResponsible for fulfilment of SLA parameters to assure service availabilityPerform trouble shooting and problem analysis leading to fault resolution.
Innovation and change
Investigate server technical product problems and expedite resolutionReview hardware and software infrastructure to ensure availability as appropriate for the Business Service Class.
Service Requests & Change Management
Evaluate the need for new releases and patchesInstall new releases and patches
Knowledge and experience
Supporting operations of server platformsSupport activities needed to run operations of server platformsGood understanding of ITIL and IT-Service ManagementGood understanding of SOX and security regulations
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