Azure Virtual Desktop Engineer

2 weeks ago


Delhi, Delhi, India _VOIS Full time
Role Purpose

Provide and operate Windows Server Infrastructure as well as Active Directory services for various applications and customers. Constantly stabilise & optimise our running infrastructure and deliver cost efficient services of highest quality.

Responsible for managing server related refresh and decommissioning programs as well as supporting the implementation of security related programmes whilst maintaining the highest level of Service availability to Vodafone customers.


As a Windows Engineer:
Responsible for the administration of all assigned servers, and related IT infrastructure componentsExcellent knowledge of the implemented hardware and software components (Microsoft & third party operated by VCI)Skilled in server virtualisation technologies and Cloud technologies like Azure as mandateProfessionally competent to develop his own expertise and share his knowledge within the teamWorking for international customers in cross-cultural teamsSupport complex issues working in an autonomous way, engaging other colleagues and/or other teams whenever neededDevelop a network of contacts in all other teams/organizationsDeep understanding/hands-on experience of Windows Server, Windows Clusters, Active Directory, Windows Security, Hardening, TroubleshootingGood knowledge on Infrastructure components, GPO, Citrix policies

Essence of Role – Key Accountabilities

Impact on the business

Availability of the server farm according to the KPI targets defined by managementThe server environments which support Vodafone's key business applications like customer care, billing, e-commerce, SAP, consumer, enterprise and cloud solutionsBest customer experience on server performance due to regular system reviews and pro-active performance and resilience improvementsA best-in-class configuration of the alarming system to ensure effective problem resolution before customer identificationService stability by the management of server components to minimise risk to services through active patching and firmware updatesImplementation of Best Practices, Standards and Procedures across all managed environments

Customers, supplier and third parties


Incident- & Problem ManagementResponsible for fulfilment of SLA parameters to assure service availabilityPerform trouble shooting and problem analysis leading to fault resolution.

Identify root cause and provide customer feedback through appropriate channelsGenerate, test and implement sustainable solutions for problemsManage server vendors and partners to facilitate a swift and effective incident resolutionQuality assurance of server vendors by reviewing component replacements

Innovation and change


Investigate server technical product problems and expedite resolutionReview hardware and software infrastructure to ensure availability as appropriate for the Business Service Class.

Identify and implement pro-active activities, maintain and improve service stabilityAutomate procedures and scripts to reduce on-call duty time efforts as much as possibleEvaluate security patches and bug fixes, drive required change and information flowCreate and document operational standards and assure highest possible resilience through regular component configuration backupsDetermine and share standards

Service Requests & Change Management

Evaluate the need for new releases and patchesInstall new releases and patches

Knowledge and experience

Supporting operations of server platformsSupport activities needed to run operations of server platformsGood understanding of ITIL and IT-Service ManagementGood understanding of SOX and security regulations

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