Front Office Receptionist

1 week ago


Thiruvananthapuram, Kerala, India VENKATESWARA HOTEL & SUITES TRIVANDRUM Full time

Hotel Front Desk Agent responsibilities include:

  • Performing all check-in and check-out tasks
  • Managing online and phone reservations
  • Informing customers about payment methods and verifying their credit card data
  • We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.
  • Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
  • Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

  • Perform all checkin and checkout tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements and skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software,
  • Understanding of how travel planning websites operate, like Goibibo, and Make My Trip etc
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus
    Salary: From ₹15,000.00 per month

Benefits:

  • Flexible schedule
  • Paid time off

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Experience:

- total work: 1 year (preferred)

Work Location:
In person

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