Se - Patching & Distribution L2

1 week ago


Bengaluru, Karnataka, India CGI Full time

A Senior Deployment Technician is required to not only required to target the applicable groups of workstations for installation/uninstalling of new or updated software but also to ensure he/she performs quality tests on the work delivered.

The tasks also include monitoring and as a result reporting of mass distributions, Also needs to provide technical guidence to the Junior Software deployment technicians.

The role requires one to carry out the following tasks.

  • Is responsible for ensuring that software are fully deployed, implemented and functioning as per customer's requirement.
  • Is responsible for ensuring the quality of packages delivered are errorfree and in sequence of new systems/platforms.
  • Must also prepare standard instructions and Checklists for preparing & installation of packages.
  • Should be customer centric.
  • Providing a positive image of the company through your role being a point of contact with onshore team/customer.
  • Attempt to compile and prepare complex packages and fix SCCM site level issues before involving SME as per the technical hierarchical structure.
  • Must proactively help junior team members in resolving issues while being open to share their knowledge.
  • Should be able to carry out Alpha and Beta tests for packages before delivering to clients.
  • To ensure that all is work carried out in accordance with ITIL Incident Management guidelines
  • Should be able to follow the ticketing process according to the change request phases that are defined.
  • Perform basic to medium complex troubleshooting for the SCCM deployments.
  • Should be able to work on basic Antivirus activities.
  • Should understand DLM Framework.
  • Add value to your team environment by being enthusiastic and maintaining a Positive attitude.
  • To achieve all team and personal performance goals as defined by the company
  • Ensure tickets assigned to the queue are accepted and worked on time
  • Monitor 'open' Change tickets
  • Adhere to ISO9000 and ISO27001 procedures
  • Ensure that your individual training record is kept up to date
  • Ensure that proper technical guidance is provided to the members when required
Ready to work in night shift & flexible for other hours
Insights you can act on


While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.


When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.

We call our employees "members" because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of.

This has been our Dream since 1976, and it has brought us to where we are today—one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings.

We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities.

As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
Your future duties and responsibilities

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