L1/L2 IT support Executive
1 week ago
Role: IT Support Associate
Location: Bangalore (Hybrid Mode)
Experience Range: 2-3 Years
Required Skills & Responsibilities:
- 2-3 years of experience working in Service Desk for L1
- Provides the first-line of technical support via telephone, email and remote-connect methods for hardware, network, systems, and software applications for internal users.
- Relevant experience supporting hardware for workstations, laptops and peripheral devices, network troubleshooting, Windows operating systems, web-based applications, and productivity applications such as Microsoft Office and Internet browsers.
- Understanding of hardware, software and TCP/IP networking principles.
- Knowledge in Microsoft Office, Patch Management, Anti-Malware, Desktop/laptop imaging, anti-virus, and inventory management tools.
- Knowledge of computers (PC, Laptop and Mac) and peripherals.
- Prioritize and execute tasks in high-pressure environment. Ability to work in a 24/7 environment.
- Ensuring Live Monitoring of Calls, Tickets In Queue, Email, Timely Response on Escalations, Managing Bacjlogs.
- Windows servers and Clients.
- Knowledge of Active Directory, DNS, O365, Creation of mail box, Password resets
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- VPN, Internet Concepts, Network Technical Support, Networking Concepts, Internet Fundamentals, VOIP, IP routing and Switching, LAN/WAN, TCP/IP Administration.
- Support for laptop, desktops, and printers
- Patching and Upgrading of PC's – routine upgrades that cannot be performed remotely
- IMAC: Installations, Moves, Adds, and Changes (IMACs)
- ITIL Certification is a must
- Oral and written communication, professional, and interpersonal skills, keen attention to details with strategic and holistic mindset, self - motivated and directed.
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