Multistore Operations Manager- QSR

3 weeks ago

Jamnagar, India Amadora Artisan Ice Cream Full time

About AmadoraAmadora Ice Cream is a fast-growing, premium QSR ice cream brand known for warm service, high-quality products, and beautifully run stores. As we expand across Chennai, we’re looking for a Multi Store Manager who can lead multiple outlets, build strong teams, and deliver exceptional customer experiences—every single day.The RoleAs a Multi Store Manager, you will own end-to-end performance of multiple Amadora outlets in Chennai. You’ll be responsible for people, products, processes, and profits across stores, working closely with Operations, HR, Supply Chain, and Leadership. This is a high-ownership role for someone who thrives in fast-paced retail/QSR environments and loves building teams on the ground.What You’ll DoBusiness & Store PerformanceOversee daily operations of 3–6 outlets (based on cluster size).Drive sales growth, footfall, conversion, and ticket size across stores.Ensure consistent execution of brand standards in service, hygiene, product quality, and visual merchandising.Analyze store KPIs and close gaps through actionable plans.Own P&L levers: wastage control, manpower productivity, and store-level costs.Team Leadership & People DevelopmentHire, train, coach, and retain high-performing store teams.Conduct regular store visits to lead from the floor and build culture.Ensure shift planning, roster discipline, and productivity targets.Create a strong bench of Shift Leads and Store Managers.Handle escalations and performance issues proactively and fairly.Customer ExperienceEnsure every customer gets a delightful Amadora experience.Manage customer feedback loops and resolve escalations quickly.Build local store reputation through active engagement and consistency.Operations & ComplianceEnsure strict compliance with FSSAI, safety, hygiene, and audit standards.Monitor SOP adherence across stores (opening/closing, storage, batching, cash handling, etc.).Coordinate with central teams for smooth inventory, dispatch, and replenishment.Maintain accurate reporting and store documentation.What We’re Looking For4–8 years of experience in QSR / food retail / hospitality / café chains, with multi-store or cluster management exposure.Proven track record of managing store KPIs, team performance, and customer experience at scale.Strong on-the-ground leadership—comfortable being present across outlets daily.Excellent people management skills; able to motivate and develop frontline teams.Solid understanding of store profitability, wastage, and cost control.Comfortable with reporting, Excel/Sheets, and performance dashboards.Strong communication skills (Tamil + English preferred).High ownership mindset and the ability to thrive in a fast-growth environment.Nice to HaveExperience in premium QSR brands or dessert/ice cream formats.Exposure to new store launches and scaling operations quickly.Strong local market understanding of Chennai trade areas.Location & Work SetupLocation: ChennaiWork Type: Full-time, on-site / field roleTravel: Daily travel between outlets within assigned cluster

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