Salesforce Service Cloud Developer

5 days ago

Mumbai, India Winfomi Full time

About the Role  

We are looking for a skilled Salesforce Developer with strong expertise in Service Cloud to join our team. The ideal candidate will have around 3 years of hands-on experience in designing, customizing, and implementing Salesforce Service Cloud solutions, with a focus on delivering high-quality customer service processes. 

Key Responsibilities  

  • Design, configure, and customize Salesforce Service Cloud features such as Case Management, Knowledge Base, Omnichannel, Service Console, and Entitlements. 
  • Develop custom solutions using Apex, Visualforce, LWC, and Flow to enhance Service Cloud functionality. 
  • Integrate Service Cloud with third-party applications and internal systems. 
  • Collaborate with business stakeholders to gather requirements and translate them into technical solutions. 
  • Work on automation, workflow rules, process builder, and advanced flows to streamline service operations. 
  • Ensure code quality through unit testing and adherence to Salesforce best practices. 
  • Participate in deployment, release management, and ongoing support activities. 

Required Skills & Experience  

  • 3+ years of Salesforce development experience with a focus on Service Cloud . 
  • Strong knowledge of Case Management, Service Console, Email-to-Case, Live Chat, and Knowledge Base . 
  • Hands-on experience with Apex, LWC, Visualforce, SOQL, and Flows . 
  • Good understanding of Salesforce security model and data model. 
  • Experience with REST/SOAP API integrations. 
  • Salesforce Service Cloud Consultant certification (preferred, not mandatory). 

Soft Skills  

  • Strong problem-solving and analytical skills. 
  • Ability to work collaboratively with cross-functional teams. 
  • Good communication and client interaction skills. 
  • Self-driven with a learning mindset. 

Why Join Us?  

  • Opportunity to work on challenging Salesforce Service Cloud implementations. 
  • Exposure to the latest Salesforce technologies and cross-cloud projects. 
  • Collaborative work environment with growth opportunities. 


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