Online Community Manager

We’re looking for a passionate and proactive Social Media Associate with a strong focus on community engagement to join our team. In this role, you’ll be the voice of our brand across social platforms—building authentic relationships, managing our online reputation, and ensuring a positive and engaging brand presence.

This is a full-time role based in Ahmedabad, India.

What you will do

Community Engagement & Online Reputation:

• Actively engage with followers by responding to comments, messages, and mentions across platforms in a timely and brand-consistent manner.
• Foster a helpful, friendly, and interactive online community by starting conversations, answering queries, and acknowledging feedback.
• Monitor customer reviews and user sentiment across social media platforms like LinkedIn, Twitter, Instagram and more.
• Manage Online Reputation (ORM) by tracking brand mentions, addressing concerns, and mitigating negative feedback with empathy and professionalism.
• Flag high-priority issues or feedback to internal teams for quick resolution and customer satisfaction.
• Support community-building initiatives such as live interactions, polls, contests, and user-generated content campaigns.
• Work with the Social Media team to implement effective strategies and performance measurement.

Monitoring & Insights:

• Track and analyze conversations, sentiment, and engagement trends related to the brand and industry.
• Prepare regular reports summarizing community activity, engagement metrics, and ORM insights.
• Share learnings and audience feedback with content, product, and customer teams to drive improvements.

What are you like

• 1–3 years of experience in community management, social media, or online reputation roles.
• Excellent written communication skills with a human, empathetic, and solution-oriented tone.
• Deep familiarity with platforms like Instagram, Facebook, LinkedIn, Twitter/X, and Pinterest.
• Experience using social media and ORM tools (e.G., Sprout Social, Hootsuite, Brand24, Google Alerts).
• Proficiency with Canva or other visual tools to support engagement content creation.
• Strong multitasking skills and the ability to stay organized in a fast-paced environment.
• Ability to maintain brand voice while managing both positive and challenging conversations

About SocialPilot

• SocialPilot empowers over 13,500 agencies and SMBs to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.
• We’re a high-growth bootstrapped B2B SaaS company with healthy profitability and a solid runway.
• SocialPilot is nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category.

Our impact so far

• Helped 13,500+ marketing agencies and SMBs across the globe
• 5 billion+ social media posts published
• SocialPilot Wins the ‘Next Frontier Startup’ Award by SaaSBoomi
• Ranked as a “Leader” consistently by G2, Capterra, SoftwareSuggest, and TrustRadius
• Nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category
• Named as the Top 10 Bootstrapped Startups in India
• Consistently ranked as a “Great Product” consistently by G2, Capterra, and TrustRadius
• Officially a Great Place to WorkTM - Certified startup
• Rated by YOUR STORY as the Number 1 social media scheduling tool

What we believe in

• Customer Obsession: We put customers first while making decisions and planning future goals
• Ownership: We believe in taking ownership of areas that we’re working on. We own up to our – successes and failures. Moving the needle matters more than just busywork
• Relentless: When it comes to creation & innovation, we stop at nothing. We might fail at the first attempt, but we rise back fast to try again.
• Nimbleness: We respond rapidly to changing circumstances and customer needs
• Collaboration: Our collaboration efforts extend to our partners and customers along with our internal team. We are stronger together.

Why join SocialPilot?

• Complete transparency on strategy, business metrics, key performance indicators, and major initiatives across the organization
• No micromanagement: Own up your work and be accountable without the need for close supervision.
• Great team: Work with a great team with diverse backgrounds from world-class organizations
• Personal growth: Design a personal learning plan and utilize organizational resources to achieve the goals.
• Best in class health and medical benefits
• Profit-Sharing Plan: We reward our high-performing employees by actually sharing profits with them. The profits for the year 2021 were shared with the team in the final week of December
• Open Door Policy: Strong communication and transparency go a long way in creating stress-free workplaces. Got a question? Just ask the right person without any bureaucracy
• Zen-like Workspace: A modern, aesthetically pleasing workspace with an all-inclusive cafeteria and dedicated conference/meeting rooms if you decide to work from the office.