Key Account Manager
4 weeks ago
JD: Customer Support & After-Sales Executive (KAM) - Coordinates With: Clients (PM-KUSUM & C&I) Project Managers & Site Engineers Design & Engineering Liaison & Regulatory Vendor/Procurement Team QA/QC & Safety Monitoring Tools (Solarman/Sungrow/etc.) Purpose To act as the single point of contact (SPOC) for all SolarSure customers throughout their project lifecycle — from post-sale onboarding to plant handover and after-sales support. Ensures that customer queries are resolved by coordinating with internal teams, while also managing AMC service, generation performance, and complaint resolution after commissioning. Key Responsibilities 1️⃣ Client Coordination & Journey Ownership Act as the SPOC for each customer from onboarding till AMC handover Provide updates on project progress, documentation status, approvals, and execution milestones Answer customer queries related to layout, approvals, net metering, invoicing, or warranties by coordinating internally with the respective teams Escalate client dissatisfaction, delays, or repeated issues to the Head of Projects 2️⃣ System Monitoring & Performance Escalation Monitor plant generation using dashboards (Solarman, Sungrow, Enphase, etc.) Detect and flag generation drops, faults, or inverter shutdowns Coordinate with Projects or Contractors for resolution and site intervention Keep clients informed about restoration timelines or fixes 3️⃣ AMC & Preventive Maintenance Maintain AMC service calendar and ensure cleaning/service schedules are met Coordinate with on-site O&M staff and confirm visit completion Maintain AMC service records and submit reports to clients when needed 4️⃣ Complaint Handling & Closure Receive complaints via calls, WhatsApp, or mail Categorize and log issues: inverter faults, grid shutdowns, structure issues, etc. Assign to the relevant internal team for action Follow up and ensure closure within committed timeline, keeping client informed 5️⃣ Documentation & Handover Support Ensure that net metering, CEIG approvals, commissioning certificates, and AMC terms are properly explained and documented Maintain updated client folders (digital + physical if needed) Share handover kits and basic O&M guidance with clients post-commissioning 6️⃣ Feedback & Retention Conduct follow-up calls with clients post-handover and post-service Collect feedback and improve resolution processes based on recurring issues Share tips and updates (cleaning schedule, seasonal advice) with clients periodically KPIs (Key Performance Indicators) % client queries responded to within SLA Average complaint resolution time AMC adherence rate (timely service visits) Client satisfaction score (via feedback surveys) Plant generation uptime across managed sites Internal coordination turnaround time (issue → resolution) Qualifications & Skills 2–5 years of experience in customer support, client servicing, or solar O&M Strong communication and relationship-building skills (Hindi & English) Ability to work cross-functionally with technical, regulatory, and execution teams Familiarity with solar project stages and inverter/monitoring tools Basic knowledge of Excel, Google Sheets, and service CRMs Diploma/B.E. (Electrical preferred, but not mandatory) Client-focused attitude with strong problem-solving instincts
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Key Account Manager
1 week ago
Indore, India TRIPSUN INDIA Full timeJob Description Company Description Tripsun India Private limited is a Mumbai base Pharmaceutical company. It is an ethical pharmaceutical company with a core value of providing quality healthcare solution. It has operational office at Indore. Tripsun India is planning to expand the operation in U. P. & Telangana. ABM position at Lucknow & Hyderabad is open...
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Key Account Manager
3 weeks ago
Indore, India GeeBee Education Full timeJob Description Designation - Key Account Manager Location - Indore Territory - Madhya Pradesh & Chattisgarh We are looking for a Key Account Manager to manage our B2B overseas education partner network. The KAM will be responsible for managing existing partners, increasing wallet share with Geebee, and onboarding new partners to increase our business. Key...
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Key Account Manager
4 weeks ago
Indore, India Casantro Full timeCasantro is a luxury kitchens and wardrobes brand, co-created with a community of over 1000+ design professionals. Headquartered in Bangalore, we are rapidly expanding our retail presence all across India. We service architects and interior designers exclusively. We take pride in offering premium quality products, which currently encompasses modular...
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Key Account Manager
7 days ago
Indore, India Casantro Full timeCasantro is a luxury kitchens and wardrobes brand, co-created with a community of over 1000+ design professionals. Headquartered in Bangalore, we are rapidly expanding our retail presence all across India. We service architects and interior designers exclusively. We take pride in offering premium quality products, which currently encompasses modular...
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Key Account Manager
1 week ago
Indore, Madhya Pradesh, India Paytm Payments Services Full time ₹ 15,00,000 - ₹ 30,00,000 per yearAbout Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of...
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Assistant Manager- Key Accounts
3 weeks ago
Indore, India D&H Sécheron Electrodes Pvt. Ltd Full timeThe Account Manager in sales is to drive growth and profitability within a specific market segment by aligning sales strategies with customer’s techno commercial needs and market dynamics. 1. Experience in technical sales or application engineering of welding consumables (stick, MIG/MAG, TIG, SAW, fluxes, wires). Understanding the product's role in...
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Assistant Manager- Key Accounts
3 weeks ago
Indore, India D&H Sécheron Electrodes Pvt. Ltd Full timeJob Description The Account Manager in sales is to drive growth and profitability within a specific market segment by aligning sales strategies with customer’s techno commercial needs and market dynamics. 1. Experience in technical sales or application engineering of welding consumables (stick, MIG/MAG, TIG, SAW, fluxes, wires). Understanding the...
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Key Account Manager
4 weeks ago
Indore, India Solarsure Full timeJD: Customer Support & After-Sales Executive (KAM)- Coordinates With:Clients (PM-KUSUM & C&I)Project Managers & Site EngineersDesign & EngineeringLiaison & RegulatoryVendor/Procurement TeamQA/QC & SafetyMonitoring Tools (Solarman/Sungrow/etc.) PurposeTo act as the single point of contact (SPOC) for all SolarSure customers throughout their project lifecycle...
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Key Account Manager
4 weeks ago
Indore, India Solarsure Full timeJD: Customer Support & After-Sales Executive (KAM)- Coordinates With:Clients (PM-KUSUM & C&I)Project Managers & Site EngineersDesign & EngineeringLiaison & RegulatoryVendor/Procurement TeamQA/QC & SafetyMonitoring Tools (Solarman/Sungrow/etc.) PurposeTo act as the single point of contact (SPOC) for all SolarSure customers throughout their project lifecycle...
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Key Account Executive
1 week ago
Indore, Madhya Pradesh, India oak tree software solutions Full time**Key Responsibilities**: - **Client Relationships**: Build and maintain strong relationships with key clients, ensuring they are happy with our services. - **Account Growth**: Identify opportunities to offer additional products or services to key clients. - **Client Support**: Act as the main point of contact for key clients, addressing any questions or...
