Telecom Engineer II

2 weeks ago


Gurgaon, Haryana, India NCR Corporation Full time

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Location: Belgrade, Serbia (hybrid)
Grade: 10

Position Description:  

As a member of NCR VOYIX Telecom Engineering team the Genesys Telecom Engineer will have responsibility for designing, engineering, implementing and supporting Genesys cloud infrastructure in a global multi-location contact center, corporate and branch office environment. Delivery of systems and technologies to enhance the customer experience through advanced technology development and execution on technology strategies for voice, data, and video services.

Responsibilities :

Successful candidate will be responsible for the technical leadership, design, support, project management and deployment of Genesys solutions and supporting call center applications. Position will lead and implement technical projects to reduce cost, improve service or provide innovated business solutions consistent with business strategies. In this position, you will be responsible for the engineering, configuration, installation, maintenance and upgrade of the companies Genesys PureCloud environment, supporting applications and cloud configuration. This will include installation of Genesys cloud software, setup & testing, remote monitoring, scripting, and integration with other enterprise applications. 

Position Requirements :

Three years' experience (Grade 10) Five years (Grade 11), Seven years (Grade 12) with voice infrastructure design and support in a Genesys environment with scripting and advanced features. Genesys support, design and implementation with general telephony engineering, technical project management and leadership. Experience with multi-site configurations in system engineering and administration role. Telecom engineering including VoIP design and architecture. 

Primary Technical Skills:

Experience with multi-site GENESYS PureCloud configurations for a multi-location contact center.  Genesys Purecloud scripting and configuration experience Experience with Genesys Purecloud connectors to Salesforce and ServiceNow Experience with PureInsights reporting platform Experience with Genesys advanced features such as Workforce Management, Speech and Text Analytics, Chat, Email, Quality Management

Secondary Technical Skills:

Data Networking (Genesys routing/switching, QOS) Monitoring and Reporting Applications Telecommunications: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols General Architecture (LAN/WAN Networks) Database - DB performance tuning

Non-Technical Skills:

General Attributes: (Strong written, verbal, MS-Office Application skills) Adept at reading, writing, and interpreting technical documentation and procedure manuals Excellent Client Relations Skills History of leading technical delivery and design capabilities Good Mentoring Skills (technical and process) Extremely flexible, ability to form outstanding working relationships Skilled at working within a team-oriented, collaborative environment Highly self-motivated and directed Strong customer service orientation Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Strong interpersonal and oral communication skills Ability to conduct research into hardware and software issues and products as required Ability to present ideas and solutions in user-friendly language to key project and management personnel

Education:

Bachelor's degree from an accredited college or university in computer science, information systems, engineering or a mathematics-intensive discipline, an applicable training certificate from an accredited training institution, or equivalent work experience.

Any of the following are a Plus:

Work Conditions:

Occasional on-call and weekend support availability when necessary.

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Offers of employment are conditional upon passage of screening criteria applicable to the job



  • Gurgaon, Haryana, India MetaMorph Full time

    Job Title: Product Manager – NetworkAccess (Telecom)Location: Udyog Vihar, Gurgaon, India (Travel Required)Experience: 6+ years in Telecom Product Management or related domainIndustry: Telecom, Geospatial, GIS, Network Planning & OptimizationAbout Company:Is a leading provider of geospatial and telecom network solutions, helping telcos and ISPs efficiently...


  • Gurgaon, Haryana, India Milliman Full time

    The Test Engineer II role at Milliman requires a skilled professional who can drive quality assurance and software testing excellence. In this critical position, you will play a pivotal role in ensuring the reliability and stability of our software applications. Key responsibilities include designing and implementing test cases, developing and maintaining...


  • Gurgaon, Haryana, India Capgemini Full time

    Capgemini Engineering is a world leader in engineering services, providing unique R&D and engineering services across all industries.We are looking for a skilled C++ developer with Python experience and troubleshooting skills to join our team.The successful candidate will be responsible for taking care of live troubleshoot issues, analyzing logs, and...

  • Polycomm Engineer II

    4 weeks ago


    Gurgaon, Haryana, India Insight Global Full time

    Compensation:14 - 24 Lahks per AnnumOverview:One of Insight Global's top financial clients is looking for an Engineer II position to join their team in Gurgaon, India. This engineer will contribute to the analysis, design, and enhancement of the Meeting Technology Team's infrastructure. The role will focus on ensuring the robustness, scalability,...


  • Gurgaon, Haryana, India Nykaa Full time

    Role : Software Engineer - IILocation : GurgaonWork Model : 5 days work from officeJob Description :As a Software Engineer II (SE2) at Nykaa, you will own the end-to-end software development lifecycle for your deliverables, playing a key role in low-level design, cross-team collaboration, planning, development, and support of existing products. You'll work...

  • Cloud Engineer II

    2 days ago


    Gurgaon, Haryana, India Insight Enterprises, Inc. Full time

    Requisition Number: 100360 Cloud Engineer II- Intune  Location: This is a hybrid opportunity in Delhi-NCR, Bangalore, Gurugram, Hyderabad, Pune, Trivandrum. Shift : 24*7, Rotational Insight at a Glance14,000+ engaged teammates globally with operations in 25 countries across the globe.Received 35+ industry and partner awards in the past year$9.2 billion...

  • Software Engineer II

    2 weeks ago


    Gurgaon, Haryana, India Sheryl strategic solutions Pvt. LTD . Full time

    About the Role :We are seeking a talented and passionate Software Engineer II to join our dynamic team. In this role, you will play a crucial part in supporting key initiatives, including Salesforce transformation, by designing, developing, and maintaining robust and scalable integrations with various back-office systems. You will be instrumental in building...


  • Gurgaon, Haryana, India Exicom Full time

    Job Description: Team Lead System Engineer Role : System Engineering Team Lead - Telecom Tower Site Solutions Location : Gurgaon Experience :12-15Year Qualification :BE/ B. Tech/M. Tech in Electrical /Electronic Engineering Roles and Responsibilities: Overview: We are looking for a highly skilled and motivated System Engineering Team Lead to head a team...


  • Gurgaon, Haryana, India BCFD Technologies Pvt. Ltd. Full time

    Position : Software Development Engineer IILocation : Gurgaon (Work from Office)Experience : 3-8 yearsAbout Us : Handpickd is a fast-paced, high-growth startup revolutionizing the fresh producedelivery space with zero stocks, zero dark stores, and zero plastic packaging. We focus on delivering the freshest fruits and vegetables directly to customers while...


  • Gurgaon, Haryana, India BCFD Technologies Pvt. Ltd. Full time

    Position : Software Development Engineer IILocation : Gurgaon (Work from Office)Experience : 3-8 yearsAbout Us : Handpickd is a fast-paced, high-growth startup revolutionizing the fresh producedelivery space with zero stocks, zero dark stores, and zero plastic packaging. We focus on delivering the freshest fruits and vegetables directly to customers while...

  • Cloud Engineer II

    2 weeks ago


    Gurgaon, Haryana, India Insight Enterprises, Inc. Full time

    Requisition Number: 100156 Cloud Infrastructure Engineer II - AVDLocation: Delhi NCR/Bangalore/Hyderabad/Pune, This is a hybrid opportunity.Shifts: 24*7 rotationalInsight at a Glance14,000+ engaged teammates globally with operations in 25 countries across the globe.Received 35+ industry and partner awards in the past year$9.2 billion in revenue#20 on...

  • Test Engineer II

    7 days ago


    Gurgaon, Haryana, India Milliman Full time

    Job DescriptionIndependent for over 70 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business...


  • Gurgaon, Haryana, India BCFD Technologies Pvt. Ltd. Full time

    Position : Software Development Engineer II (Frontend)Location : Gurgaon (Work from Office)Experience : 3-8 yearsAbout Us : Handpickd is a fast-paced, high-growth startup revolutionizing the fresh produce delivery space with our unique approach : zero stocks, zero dark stores, and zero plastic packaging. We ensure that customers receive the freshest fruits...


  • Gurgaon, Haryana, India BCFD Technologies Pvt. Ltd. Full time

    Position : Software Development Engineer II (Frontend)Location : Gurgaon (Work from Office)Experience : 3-8 yearsAbout Us : Handpickd is a fast-paced, high-growth startup revolutionizing the fresh produce delivery space with our unique approach : zero stocks, zero dark stores, and zero plastic packaging. We ensure that customers receive the freshest fruits...


  • Gurgaon, Haryana, India talent socio Full time

    Job Description :As an SDE II at Park+, you will play a critical role in designing, developing, and optimizing scalable software solutions. You will work closely with cross-functional teams to deliver high-quality products, solve complex technical challenges, and drive innovation. This role requires a strong foundation in software engineering principles and...


  • Gurgaon, Haryana, India StashFin Full time

    Role: SDE II/III - Backend Node.jsWe are seeking an experienced Node.js Backend Developer with TypeScript expertise to join our dynamic team. As a senior engineer, you will lead the design, development, and scaling of backend systems, ensuring they are efficient, scalable, and performant. You will collaborate with cross-functional teams to build...

  • Senior Engineer II

    2 weeks ago


    Gurgaon, Haryana, India myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you...


  • Gurgaon, Haryana, India Lifelancer Full time

    Job Title: Field Engineer II Instrument Automation (Software Automation) Job Location: Gurugram, Haryana, India Job Location Type: Remote Job Contract Type: Full-time Job Seniority Level: Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Cytiva, one of Danaher's...

  • Senior Engineer II

    2 weeks ago


    Gurgaon, Haryana, India AMEX Full time

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...

  • Senior Engineer II

    1 week ago


    Gurgaon, Haryana, India myGwork Full time

    This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to...