Assistant Manager Training
3 weeks ago
Job Purpose The Trainer is responsible for delivering effective training programs for new hires and existing BDE & TCs in the contact centre/FOS. The role ensures agents are equipped with the necessary product knowledge, process understanding, soft skills, and compliance awareness to deliver excellent customer service. Key Responsibilities Conduct onboarding, product and Process training for new contact centre agents & BDEs at FOS. Deliver refresher and upskilling programs to existing staff on products, processes, systems, and customer service skills. Develop training materials, modules, and assessments tailored to business needs. Assess training effectiveness through tests, role-plays, and post-training evaluations. Partner with Quality, Operations, and HR teams to identify training needs and skill gaps. Monitor agent/BDE performance post-training to measure knowledge retention and application. Maintain training records, reports, and dashboards for management review. Keep updated on product/process changes and ensure timely communication to teams. Drive continuous improvement in training methods (classroom, e-learning, on-the-job training). Key Skills & Competencies Strong facilitation, presentation, and public speaking skills. Ability to simplify complex information for easy understanding. Excellent communication and interpersonal skills. Strong organizational and time management skills. Knowledge of adult learning principles and training methodologies. Familiarity with contact centre operations, KPIs (AHT, CSAT, FCR, QA scores). Proficiency in MS Office and training tools (e-learning platforms, LMS, etc.). Qualifications & Experience Graduate in any discipline (preferred: Business, Communications, HR, or related field). 1–3 years of experience as a Trainer, preferably in a contact centre environment. Experience in customer service, sales, or technical support will be an added advantage. Exposure to coaching, mentoring, and performance support activities. Performance Metrics Training effectiveness scores (post-training evaluation results). Improvement in agent performance post-training. Reduction in errors and escalations linked to training gaps. Feedback scores from trainees and supervisors.
-
Assistant Training Manager
3 days ago
Mumbai, Maharashtra, India Policybazaar Full timeJob Description Assistant Training ManagerLocation MumbaiExperience 10+ Years of experience (can prefer candidates with 5 year of core training team handling)Job Responsibilities:Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.Managing training teams for - Kochi, Hyderabad & Bangalore...
-
Assistant Manager Training
3 weeks ago
Mumbai, India Policybazaar.com Full timeJob Description Assistant Manager Training - Mumbai (Malad West) We are seeking a results-driven Training Manager to join our team at Policybazaar for our sales team . You will be responsible for leading the training function, developing training strategies and implementing programs to meet our employees’ learning needs along with organizing lead...
-
Assistant Manager Training
3 weeks ago
Mumbai, India Policybazaar.com Full timeJob Description Assistant Manager Training - Mumbai (Malad West) We are seeking a results-driven Training Manager to join our team at Policybazaar for our sales team . You will be responsible for leading the training function, developing training strategies and implementing programs to meet our employees’ learning needs along with organizing lead...
-
Assistant Manager Training
4 weeks ago
Mumbai, India Policybazaar.com Full timeJob Description Assistant Manager Training - Mumbai (Malad West) We are seeking a results-driven Training Manager to join our team at Policybazaar for our sales team. You will be responsible for leading the training function, developing training strategies and implementing programs to meet our employees’ learning needs along with organizing lead generation...
-
Assistant Manager Training
2 weeks ago
mumbai, India Policybazaar.com Full timeJob Description Assistant Manager Training - Mumbai (Malad West) We are seeking a results-driven Training Manager to join our team at Policybazaar for our sales team . You will be responsible for leading the training function, developing training strategies and implementing programs to meet our employees’ learning needs along with organizing lead...
-
Training and Quality Assistant Manager
7 days ago
Mumbai, Maharashtra, India Datamark, Inc. Full time ₹ 12,00,000 - ₹ 36,00,000 per yearReports Directly to: Training & Quality ManagerPosition Overview:The Training & Quality Assistant Manager for Back Office is responsible for helping to maintain DATAMARK, Inc. Quality standards and policies as per the Project requirements and client expectations, understanding the PLI metrics for Quality, and understanding its impact on the project/s. A...
-
Assistant Manager Training
3 weeks ago
Mumbai, India Policybazaar.com Full timeJob DescriptionAssistant Manager Training - Mumbai (Malad West)We are seeking a results-driven Training Manager to join our team at Policybazaar for our sales team. You will be responsible for leading the training function, developing training strategies and implementing programs to meet our employees’ learning needs along with organizing lead generation...
-
Assistant Manager Training
3 weeks ago
Mumbai, India Policybazaar.com Full timeJob DescriptionAssistant Manager Training - Mumbai (Malad West) We are seeking a results-driven Training Manager to join our team at Policybazaar for our sales team. You will be responsible for leading the training function, developing training strategies and implementing programs to meet our employees’ learning needs along with organizing lead generation...
-
Assistant Manager Training
3 weeks ago
Mumbai, India Policybazaar.com Full timeJob DescriptionAssistant Manager Training - Mumbai (Malad West) We are seeking a results-driven Training Manager to join our team at Policybazaar for our sales team. You will be responsible for leading the training function, developing training strategies and implementing programs to meet our employees’ learning needs along with organizing lead generation...
-
Assistant Manager Training
3 weeks ago
Mumbai, India Policybazaar.com Full timeJob DescriptionAssistant Manager Training - Mumbai (Malad West) We are seeking a results-driven Training Manager to join our team at Policybazaar for our sales team. You will be responsible for leading the training function, developing training strategies and implementing programs to meet our employees’ learning needs along with organizing lead generation...
