Customer Relationship Associate

7 days ago


Navi Mumbai, Maharashtra, India Nap Chief Full time

Here's the process you'll go through: Telephonic Discussion – A quick call if your profile is shortlisted. Role -Specific Technical MCQ Test followed by Video based interview. Final Interview – With the Founder. Offer Discussion – With the Hiring Manager.Company Name - Trijosh Fashion Pvt. Ltd.Website - http://www.napchief.comPOSITION - Customer Relationship AssociateExperience: 0 - 4yearsNap Chief - Trijosh Fashion Pvt. Ltd. is looking for a Customer Relationship Associate to join our dynamic team. As a part of our growing Direct-to-Consumer (D2C) initiative, you will be responsible for ensuring smooth and meaningful interactions with customers, driving engagement, and enhancing overall satisfaction at every stage of their journey with us.Role Overview:Customer Support Coordinator : Serve as the first point of contact for customers through email, phone, or chat, ensuring a seamless experience.Order Tracking & Support : Track orders, handle inquiries, and ensure timely responses to all customer tickets.Relationship Builder : Develop and maintain strong relationships with customers, understanding their needs and ensuring they feel valued and heard.Customer Feedback Loop : Collect and relay customer feedback to the team to improve products and services.CRM Management : Organize customer interactions and data using CRM tools to ensure accurate records and communication.Problem-Solver : Resolve customer concerns with empathy and creative solutions.Brand Advocate : Represent the company's values and provide an exceptional customer experience to encourage loyalty and satisfaction.Ideal CandidateGraduate in Business, Communications, or a similar field.Strong Communication Skills with the ability to engage with customers professionally and empathetically.Customer-Centric : Positive attitude, passionate about delivering outstanding service.Multitasker : Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.CRM Tools Knowledge : Familiarity with CRM tools is a plus, but not required.Problem-Solving Mindset : Quick-thinking and adaptable to resolve issues effectively.If you are eager to build strong relationships and contribute to our customer-first culture, we'd love to hear from you



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