Senior Solutions Engineer

Company Description:

Vertus Enterprises dba CMIT Solutions NYNJ offers proactive and dependable technology and data solutions to businesses with 24/7 mission critical operations. Its comprehensive technology and security solutions enable clients to grow their business and protect from security threats, accidental damages and errors.

Position Summary:

Employees must be willing to work in USA hours from Monday to Friday. Typical working hrs. will be (8.00 am to 5.00 pm EST).

If you love to solve challenging client problems, design robust technology solutions that help client acquisition and growth in a sustainable way, and eager to continuously learn, improve and share ideas to drive growth – then we are looking for you.

We are looking for a motivated Solutions Engineer with deep hands on experience of Endpoints (Desktop, mobile etc.), Server, Storage, Networking and Cybersecurity. You will work on designing innovative solutions for client requirements, ensure delivery of the committed services to gain client confidence and establish ourselves as their trusted advisor.

Job Responsibilities:

• Responsible for resolving complex, non-standard or high value client problems either independently or utilizing the support team
• Coordinate with inter/other department, internal team, clients and vendors for any IT related requests/requirements /issues
• Ensuring quality services are delivered within SLA & Time Estimating
• Manage Escalations from both internal team and client
• Managing transition phase of transferring the functional, technical and procedural knowledge to maintain and support organization
• Activity Planning and Sequencing: Delegate tasks and responsibilities to appropriate personnel
• Monitoring and Reporting Progress, Creating Charts and Schedules: Analyze status report and troubleshoot problem areas
• Resource Planning: Coach, mentor and motivate team members
• Train employees across multiple departments on server operations, monitoring, reporting
• Manage Escalations from both client and internal team
• IT Audits, Report and Monthly/Quarterly meetings for Business improvement and achievements - Technical abilities include but not limited to an advanced understanding of Windows, Mac OSX IOS, android operating systems, Fixed Function terminals (FFT), hardware, software, network operating system problems
• Proficient with Active Directory, Windows Registry, Exchange 365, and Microsoft Office as well as Office 2011 & Office 2016 for MAC
• Identify, investigate and research problems to resolution or escalate to proper team to further isolate issue using appropriate escalation processes and procedures
• Extensive knowledge of WAN, LAN and WLAN networking
• Experience with configuring business-class firewalls and VPNs
• IT experience with the following software platforms a plus: Shadow Protect, Datto, Sage Time Slip, Salesforce SharePoint, Millennium, Master Builder, CCH, Oasis, QuickBooks, fishbowl etc.
• Proactive monitoring of applications and services using Remote Monitoring and Management tools to ensure high availability and to meet service level agreements
• Handle all information, whether written or verbal, in a confidential and professional manner and in compliance with HIPAA standards and regulations
• Manage internal IT management software system, patch management tools and PSA tools
• Implement process vision and design, enhancement strategy and transition strategy
• Maintain LAN servers, workstations, Laptops, Switches, firewalls, routers and other internetworking products
• Perform network security management, Backup management, IT procurement and Vendor management
• Solid working knowledge of Windows operating systems (7, 8, 10 and Server 2008, 2012, 2016), Microsoft Office (2007, 2010, 2013) and Microsoft Office 365 and configuration DHCP, DNS, DC, Print and file service, FTP server, Users & Groups Management, GPO, IIS
• Administration of VMWare and Hyper-V environment, P2V
• To maintain an up to record of network diagrams, inventory databases and equipment specifications related to the customer's services, including updates to the knowledge base
• Analysis and research of security alerts Qualification
• Good understanding of Patch Management, Recovery Services environment
• Ability to communicate and present effectively
• Analyze, develop, interpret and evaluate complex system design and architecture specifications, data models and diagrams in the development, configuration and integration of computer systems providing network programming in support

Required experience:

• 5+ years of IT network and infrastructure solutions delivery
• Hands on solution design and delivery skills for client requirements
• Polished presence in terms of client interaction and comfortable presenting to the leadership
• Strong verbal and written communication skills with active listening to understand the issues of clients and prospects
• Works in close collaboration with leadership and communicates and resolves issues and conflicts in a creative and constructive manner
• Ability to learn from mistakes and take proactive action to continuously improve and refine

Skills Needed:

• Technical background, with experience and interest in hands on technical delivery
• Experience in Windows and Apple desktop support and Server administration, including Small Business Server, Active Directory, Exchange, DNS, DFS, IIS, WDS within a multiple server environment
• Expert knowledge of setting up and configuring wireless networks (RADIUS and AD management sign-on; Various WAP security protocols; Wireless management systems)
• Expert Knowledge of setting up and configuring printers in a network environment (Print Server management; LDAP integration; Remote access security and administration; user login scripting)
• Expert Knowledge of installing and configuring Enterprise level antivirus software
• Expert knowledge of configuring Microsoft Outlook – RPC over HTTP, POP/IMAP, Exchange relay and administration and management of multiple Office 365 tenants, including support of email, SharePoint, Microsoft Teams and Microsoft Security and Compliance Center
• Strong foundation of advanced networking protocols, setups, and scenarios. Must have good knowledge of TCP/IP, DNS, DHCP, NAT and VPN configurations and A, MX, CNAME record management
• Proven skill in design, configuration, and troubleshooting business class routers, firewalls and switches e.g. Barracuda and SonicWALL, including WAN failover and multi-LAN scenarios
• Advanced knowledge of Remote Management Systems/Software/Agents
• Advanced knowledge of virtualization technologies from host to virtualized machine management and administration (Hyper-V; VMWare; Citrix Xen)
• Experience with offsite backup configurations as well as data restorations;
• Experience with Tier 1 - Tier 3 Storage systems such as DAS, NAS, SAN backup environments and cloud-based storage
• Experience of BDR products, like Datto and Barracuda
• Experience and robust knowledge of cyber security. Security Certifications preferred
• Knowledge of cloud-based offerings, hosted e-mail systems, telecommunications and data communications; standard operating systems, software packages, and software utilities
• Knowledge of UEM, MDM, MAM, Microsoft Sharepoint, and HTML, PHP, ASP

Education and Certifications:

• Bachelor’s Degree in IT or related technical field
• MSCE/MCP/MCTS certification is a plus
• CASP, A+, Network+, Security+ certification preferred

Benefits:

• Competitive package based on experience, track record and performance
• Flexible remote/ hybrid work
• Own and independently manage significant deliveries
• Leading technology, platforms and enterprise products to work with
• Constant learning and development of new technologies
• Work culture where individual idea and creativity are encouraged
• Onsite opportunities when required by project