Sky Phygital Relationship Manager

2 weeks ago


Kolkata, India Kotak Mahindra Bank Full time

Role OverviewAs a Sky Phygital Relationship Manager, you will manage a mapped customer base through a hybrid engagement model—field visits, video calls, and telecalling. The role focuses on cross-selling banking products, deepening relationships, and delivering superior customer experience.Key ResponsibilitiesEngage customers through physical visits, video interactions, and telecalling.Cross-sell banking products:Liabilities: Savings, Current Accounts, Term DepositsAssets: Home Loans, LAP, Car Loans, Personal Loans, Gold LoansPromote third-party products: Insurance, Mutual Funds, Digital Banking solutions.Convert leads from Virtual Relationship Managers and Customer Engagement Center.Ensure accurate documentation, KYC compliance, and timely service delivery.Achieve monthly targets and maintain high customer satisfaction scores.Qualifications & ExperienceGraduate/Postgraduate in any discipline (Finance/Commerce preferred).1–4 years of experience in banking, financial services, or sales.Strong communication, negotiation, and relationship management skills.Digital-savvy with ability to demonstrate mobile banking features.Skills & CompetenciesCustomer-centric approach with strong sales orientation.Ability to work with multiple teams and meet deadlines.Familiarity with CRM tools and digital engagement platforms.



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