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Caller

4 weeks ago

Bengaluru, Karnataka, India Moo Rides Full time

Company Overview

Moo Rides is an automotive company focused on providing seamless commuting services in and around Bengaluru. Our mission is to ensure a comfortable and reliable transportation experience for our customers. With a user-friendly mobile application and a large fleet of vehicles, we strive to offer the best transportation solutions in the city. Visit our website at www.moorides.com for more information.

Job Overview

We are hiring a Caller with less than 1 year of experience to join our team at Moo Rides. As a Caller, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and promoting our services to potential customers. This is a full-time position located in Bangalore, Karnataka, India, with a salary range based on experience. Moo Rides is a taxi aggregator company similar to Ola, Uber, Namma Yatri, Rapido, providing seamless commuting in and around Bengaluru. Our team consists of 11-50 employees, and our headquarters is located in Bengaluru.

Qualifications and Skills

  • Excellent communication skills, both verbal and written
  • Strong customer retention and problem-solving abilities
  • Experience in outbound sales and email marketing is a plus
  • Proficiency in Microsoft Office suite
  • Ability to handle multiple tasks and prioritize workload
  • Positive attitude, self-motivated, and high energy level
  • Bachelor's degree in business administration or a related field is preferred

Roles and Responsibilities

  • Handle inbound and outbound calls to assist customers with their transportation needs
  • Provide exceptional customer service by addressing customer inquiries and concerns
  • Promote Moo Rides' services and offers to potential customers
  • Maintain accurate and up-to-date customer information and call records
  • Collaborate with other teams to resolve customer issues and ensure customer satisfaction
  • Meet daily and monthly performance targets for call quality, customer satisfaction, and sales
  • Stay updated on product knowledge and industry trends to effectively communicate with customers