Business Services Quality Assurance Specialist

3 weeks ago

Odhav, India Santushti Infotech Private Limited Full time

📍 Location: Ahmedabad 🕒 Working Hours: Monday to Friday, 11:30 AM to 7:30 PM (8 hours fixed) 🗣️ Language: English About the RoleWe are looking for an Evaluator to assess, curate, and maintain the quality of professional freelancers across Business Development, Business Operations, Strategic Finance, and Operational Finance categories. In this role, you will use clear rubrics, detailed analysis, and structured evaluation to ensure that every approved freelancer meets high professional standards of accuracy, skill, and reliability.You will help shape the marketplace by identifying top-performing professionals, maintaining consistent evaluation benchmarks, and aligning supply with client demand.Categories You’ll EvaluateBusiness DevelopmentBusiness ConsultingBusiness PlansMarket ResearchBusiness Formation and RegistrationSalesAI ConsultingBusiness OperationsE-Commerce ManagementProject ManagementStrategic FinanceFinancial ModelingFinance Planning & AnalysisOperational FinanceTax ConsultingBookkeepingFunding Pitch PresentationsBudgeting and ForecastingWhat You’ll DoEvaluate and Gatekeep Review freelancer applications, portfolios, and performance data to decide on approval, hold, or rejection while maintaining documentation and continuous quality monitoring.Set Standards and Insights Develop, refine, and maintain category-specific rubrics and playbooks. Identify market gaps and recommend strategies to improve category coverage and specialization.Curation and Matching Curate high-quality freelancer lists for campaigns, special client requests, or new business needs. Ensure the right professionals are connected with suitable projects.Projects and Process Improvement Streamline workflows and evaluation tools to enhance throughput and quality. Lead calibration sessions and create resources for consistent evaluation standards.Cross-Functional Collaboration Partner with Category Leads, Data Analysts, Product, and Operations teams to share insights, improve processes, and align quality goals across departments.What You’ll BringFluency in English, both written and spokenProfessional or evaluation experience in Business, Finance, or OperationsAnalytical mindset with the ability to assess quality objectively and document findings clearlyEducational background in Business, Finance, Management, or a related fieldStrong interpersonal and problem-solving skills, with a focus on quality and consistencyIndependent and proactive attitude, able to work in fast-moving environmentsNice to HaveFamiliarity with CRM or evaluation tools (Salesforce, Airtable, or similar)Prior experience with freelance marketplaces, vetting programs, or QA processes

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