Sr. Service Account Manager

1 month ago

Hyderabad, India Johnson Controls International Full time

Daily Routine Activities

1Daily communication to Technicians to reinforce the safety culture. Aggressively engage in any and all safety incident investigations.  Create actions / communications to avoid future recordable Injuries.

2Support the completion of active SRs and activities not completed. Help remove barriers for completion as required.

3L&M - Daily WIP & Billing (Drive linear billing throughout the month). Approve all L&M quotes above set thresholds.

4L&M - Monitor L&M Compliance (i.e. Labor Discounts, Parts Discounts, Quoted & Secured GM% etc.)

5PSA - Review estimated vs. actual SSV hours. Review PSA Renewals Margin Expansion.

6Address any external and internal Customer Satisfaction issues that have arisen.

7Review outstanding A/R balance with SDM (CSA) and discuss action plans for delinquent customers.

8Monitor Team Schedule to ensure all Technicians have scheduled activities for the next day; adjust workforce as required.

Weekly Routine Activities

1Follow daily rountine activities.

2Approve time and expense report submissions. Address Time Sheets that have not been submitted or approved.

3Perform Customer Touchpoint Activities & job site visits (3-5 customers per week).

4Assist in finalizing all PSA bookings (new & renewal). Review all new PSA sales opportunity cost & scope estimates before Sales presents proposal. Complete Exit Process for all non-renewing PSAs.

5Follow-up on open L&M and PSA quotes/opportunities for the following month.

6Lead weekly meeting with TTL, SDM (CSA), SDA (CSAA) to review L&M pipeline activity and balance of SSV planned.

7Identify performance gaps, define actions to address and fortnightly review on progress.

8Analyze manpower needs for TBSV business. Review technician utilization & provide monthly Labor & L&M projections.

9Fortnightly recruitment and retention reviews.

10Set & Monitor goals for customer account GM delivery.

Monthly Routine Activities

1Monthly Business Review.

2Monthly PSA Backlog review and address issues / gaps (may be clubbed together with monthly TB business review).

3Aggressively address any Customer Satisfaction issues & follow through with associated paperwork.

4Perform Customer Kickoff Meetings as assigned and scheduled touchpoint visits.

5Monthly Toolbox Training and Safety Reporting updates. Perform mandatory “Monthly Health & Safety Jobsite Audit”.

6Monthly 1 on 1’s with each direct report.

7Constantly recruit team members to ensure delivery of World Class Service. Monthly review of exit interviews.

  

Quarterly/Annual Routine Activities

1Annual Goal Setting with quarterly reviews.

2Annual Performance Reviews + Evaluate team members on progress vs development plan with TTL (competency progression review in LPT and assignment of trainings).

3Annual Safety and Ethics trainings.

Business reports required for SAMs to carry out Daily/Weekly/Monthly routine tasks:

Financial reports:
     (i) PSA and L&M Revenue, GM, GM%, PSA Backlog.

 (ii) Open WIP to monitor progress SDA is making with daily invoicing.

(iii) Exception report (AP, AR, Conracts on hold, etc.)

(iv) Monthly recovery report.

Sales reports: L&M pipeline and quotation summary, On-time PSA renewal report.

Customer Satisfaction reports: Days to Invoice, SSV on time, NPS.

Labor management reports: Chargeable vs. Non-chargeable L&M hours.

Labor management reports: T&E reports, SSV estimated vs. actual, SSV manpower.

Monthly Service Review Meeting (led by SAM)

Organizer: SAM (TBSM), 15th of each month

Participants:  HSO, SAM, SDM, SDA, TTL (Tech), TTL (Sales)

Key Agenda Items:

Review team safety incidents, audits completion and actions taken.

Review PSA and L&M secured/revenue outlook vs. plan for the month and gap action plan.

Review L&M pipeline targets and current state (Pipeline vs. Gap to plan). 

Review L&M Quote backlog.

Review upcoming PSA renewals and renewal status.

Review of new PSAs to be secured within next 3 months.

Review any outstanding escalations (collections/ touchpoint visit/ SSV overdue/ people/ etc.)

Review Customer Satisfaction results and touchpoint plans/outcomes from visits.

Review of outstanding Warranty claims.

Review of Teams' utilization (billable and non-billable hours).

Intended Outcome:

Development of monthly forecast along with:

(i) Gap closure action items toward delivering plan/forecast.

(ii) Identification of issues/risks and potential solutions to meet forecast.

Customer visits determined and assigned.

Action plan to meet Customer Satisfaction requirements.

  • SR Account Manager

    4 weeks ago

    Hyderabad, India 2coms Full time

    Hiringfor AccountManager.Designation:SR.AccountManagerMustHave: Should have min 3 yearsexp. on Client handling & Client Coordination.Should be comfortable inWFO.Location:KolkataHyderabad Mumbai andBangaloreExperience:Min 3YearsJobDescription:Communicatingwith clients to understand their needs and explain product value.Building relationships withclients based...

  • Sr. Service Account Manager

    1 month ago

    Hyderabad, India Johnson Controls Full time

    Daily Routine Activities 1Daily communication to Technicians to reinforce the safety culture. Aggressively engage in any and all safety incident investigations.Create actions / communications to avoid future recordable Injuries. 2Support the completion of active SRs and activities not completed. Help remove barriers for completion as required. 3L&M -...

  • Sr. Service Account Manager

    1 month ago

    hyderabad, India Johnson Controls International Full time

    Daily Routine Activities 1Daily communication to Technicians to reinforce the safety culture. Aggressively engage in any and all safety incident investigations.  Create actions / communications to avoid future recordable Injuries. 2Support the completion of active SRs and activities not completed. Help remove barriers for completion as required. 3L&M -...

  • New Sales- Account Executive/ Sr. Account Executive/ Account Manager

    4 weeks ago

    Hyderabad, India Schindler Full time

    ID:  74710 We Elevate... You Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in...

  • New Sales- Account Executive/ Sr. Account Executive/ Account Manager

    4 weeks ago

    hyderabad, India Schindler Full time

    ID:  74710 We Elevate... You Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving. Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works...

  • Sr. Manager, HR Operations

    1 month ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    Inspire Brands is a fast-growing company with significant opportunity for growth and advancement. The company offers a team-oriented culture, dynamic working environment, and work life balance. The Sr. Manager, HR Operations will support and lead the HR Operations teams based in Hyderabad. The position provides strategic direction and input and ensures the...

  • Sr. Manager, HR Operations

    1 month ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    Inspire Brands is a fast-growing company with significant opportunity for growth and advancement. The company offers a team-oriented culture, dynamic working environment, and work life balance.The Sr. Manager, HR Operations will support and lead the HR Operations teams based in Hyderabad. The position provides strategic direction and input and ensures the...

  • Sr. Manager, HR Operations

    4 weeks ago

    Hyderabad, India Inspire Brands Hyderabad Support Center Full time

    Inspire Brands is a fast-growing company with significant opportunity for growth and advancement. The company offers a team-oriented culture, dynamic working environment, and work life balance.The Sr. Manager, HR Operations will support and lead the HR Operations teams based in Hyderabad. The position provides strategic direction and input and ensures the...

  • Sr Executive Accounts Payable

    1 month ago

    hyderabad, India CIEL HR Services Full time

    Position: Sr Executive Accounts Payable Key Responsibilities: - Invoice Processing - Data Entry: Enter invoice information into the company's accounting software or Enterprise Resource Planning (ERP) system. - Vendor Communication: Communicate with vendors regarding invoice discrepancies, missing documentation, and payment inquiries. -...

  • Sr Executive Accounts Payable

    1 month ago

    Hyderabad, India CIEL HR Services Full time

    Position: Sr Executive Accounts Payable Key Responsibilities: - Invoice Processing - Data Entry: Enter invoice information into the company's accounting software or Enterprise Resource Planning (ERP) system. - Vendor Communication: Communicate with vendors regarding invoice discrepancies, missing documentation, and payment inquiries. - Reconciliation:...

  • Sr. Channel Account Manager

    1 month ago

    Hyderabad, India Park Place Technologies Full time

    Senior Channel Account Manager The Senior Channel Account Manager is responsible for partner administration, account renewals, upgrades, customer service and maintenance escalation activities. Also responsible for efficient and timely coordination of all channel partner support requirements. What you’ll be doing: Effectively pitches, qualifies and...

  • Sr. Channel Account Manager

    1 month ago

    hyderabad, India Park Place Technologies Full time

    Senior Channel Account Manager The Senior Channel Account Manager is responsible for partner administration, account renewals, upgrades, customer service and maintenance escalation activities. Also responsible for efficient and timely coordination of all channel partner support requirements. What you’ll be doing: Effectively pitches, qualifies...

  • Senior Accountant

    3 weeks ago

    hyderabad, India Talent Corner Full time

    Roles and Responsibilities We are Seeking Sr. Accountant who can handle all the end-to-end accounting operations independently and handle project accounting as per the project requirements. Should have hands on experience on Tally, Excel. Ms-Dynamics shall have added advantage.

  • Senior Accountant

    1 month ago

    Hyderabad, India Talent Corner Full time

    Roles and Responsibilities We are Seeking Sr. Accountant who can handle all the end-to-end accounting operations independently and handle project accounting as per the project requirements. Should have hands on experience on Tally, Excel. Ms-Dynamics shall have added advantage.

  • Account Manager

    1 month ago

    Hyderabad, India ProArch Full time

    ProArch is seeking an Account Manager who is customer-centric, ambitious, and adept at understanding and effectively communicating the value of IT services. This role requires a candidate with a strong background in sales, particularly in selling and servicing managed IT services, support services, security services, and data-related solutions. The ideal...

  • Account Manager

    1 day ago

    hyderabad, India ProArch Full time

    ProArch is seeking an Account Manager who is customer-centric, ambitious, and adept at understanding and effectively communicating the value of IT services. This role requires a candidate with a strong background in sales, particularly in selling and servicing managed IT services, support services, security services, and data-related solutions. The ideal...

  • Sr Engineer- AGL

    2 weeks ago

    hyderabad, India GMR Group Full time

    JOB PURPOSE Operation & Maintenance of Security & Surveillance systems of Airside Landside at RGIA in a safe cost effective manner with adherence to the rules of BCAS. Support in Operate and maintenance of Airfield Ground Lighting and Security System and ensuring 100% availability on 24X7 basis for uninterrupted operations of RGIA as per DGCA/ICAO...

  • Sr Engineer- AGL

    1 month ago

    Hyderabad, India GMR Group Full time

    JOB PURPOSE Operation & Maintenance of Security & Surveillance systems of Airside Landside at RGIA in a safe cost effective manner with adherence to the rules of BCAS. Support in Operate and maintenance of Airfield Ground Lighting and Security System and ensuring 100% availability on 24X7 basis for uninterrupted operations of RGIA as per DGCA/ICAO...

  • Sr Manager AGM Finance Accounts

    1 week ago

    hyderabad, India Medvarsity Online Ltd. Full time

    AboutMedvarsity:As amarket leader in Healthcare EdTech Medvarsity is at the forefrontof delivering innovative online medical courses and learningsolutions to healthcare professionals worldwide. Our mission is toenhance medical skills and knowledge through stateoftheartelearning technologies supporting over 500000 doctors across...

  • Sr Manager

    5 days ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...