Customer Service Executive for Logistics

4 weeks ago


Mumbai, Maharashtra, India Integrated Personnel Services Limited Full time

Hi,

We have vacancy

Company - MNC, Logistics

Location - Goregaon West, Mumbai

CTC - upto 4.5 lpa

Good Communication Skills mandatory

Key Responsibilities:

- Respond to customer inquiries and concerns via phone, email, and online chat in a timely and professional manner

- Resolve customer issues and complaints in accordance with company policies and procedures

- Provide accurate and efficient information to customers regarding shipment status, tracking, and delivery schedules

- Proactively identify and address customer needs and concerns to improve customer satisfaction and loyalty

- Create accurate and detailed documentation of customer interactions, issues, and resolutions using our CRM system

- Analyze customer feedback and make recommendations to improve customer service processes

- Develop and maintain relationships with key customers to ensure satisfaction and loyalty

- Meet or exceed customer service metrics, including first call resolution rate, response time, and customer satisfaction scores

Regards,

Neha Khandelwal



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