Customer Care Senior Engineer QA

6 days ago

Aurangabad, India SAN Automotive Industries Full time

About SAN Automotive

SAN Automotive is a leading engineering company engaged in sheet metal stampings, heavy fabrication, and tool & die manufacturing. With modern facilities in Faridabad (Delhi-NCR), we cater to major OEMs and Tier 1 suppliersacross the automotive, agri-machinery, and construction equipment sectors.

Our clients include Maruti Suzuki, Hero MotoCorp, Honda, JCB, Mitsuba, Denso, INEL, Kubota, and AGCO. Backed by IATF 16949, ISO 9001, VDA 6.3 standards, we deliver world-class quality and continuously strengthen our processes to meet evolving customer expectations.

We are seeking an experienced Customer Care Sr. Engineer (QA) who can handle customer quality concerns, implement strong corrective actions, and drive continuous improvement on the shopfloor.


Roles & Responsibilities

  • Manage and resolve customer complaints, ensuring quick and effective corrective actions.
  • Apply structured problem-solving tools such as 8D, Root Cause Analysis, 5-Why, and Fishbone Analysis.
  • Lead APQP, PPAP, PFMEA, Control Plan, and related quality documentation.
  • Support customer audits, visits, and approvals by preparing necessary data and presenting with confidence.
  • Implement QMS standards across production and quality operations.
  • Promote Kaizen, Poka Yoke, and mistake-proofing initiatives for quality improvements.
  • Drive cross-functional teams to achieve zero-defect culture and reduce internal/external rejections.
  • Prepare and deliver presentations (PPTs) for customer reviews, management updates, and technical discussions.
  • Ensure timely closure of NCRs, CAPAs, and customer escalation reports.
  • Maintain strong customer communication and relationship-building for quality assurance.


Preferred Candidate Profile

  • Diploma / B.Tech in Mechanical Engineering.
  • 4–7 years of experience in QA/customer care in an automotive or sheet metal manufacturing setup.
  • Knowledge of QMS, APQP, PPAP, PFMEA, 8D, Root Cause Analysis, and audit handling.
  • Hands-on exposure to customer complaint handling and escalation management.
  • Strong communication skills – verbal, written, and presentation.
  • Proficiency in Excel, PowerPoint, and quality documentation tools.
  • Ability to handle customer interactions independently and work under pressure.



Location: Faridabad, Haryana

Apply to: kamna_san@sanautomotive.com

Contact: Ms. Kamna | +91 9560059840

Website: www.sanautomotive.com

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