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front desk executive

1 month ago

Bengaluru, Karnataka, India Mind and Brain Hospital Full time

responsible for the initial patient interaction at a hospital, managing patient appointments, handling phone inquiries, registering patients, verifying insurance, checking patients in and out, maintaining patient records, and ensuring a smooth and welcoming experience for all visitors, while adhering to administrative and healthcare regulations. 

Key Responsibilities:

Patient Registration:Accurately register new patients, collecting necessary demographic and insurance information. Appointment Scheduling:Manage patient appointments by scheduling, rescheduling, and confirming appointments through phone calls and electronic systems. Patient Check-in/Check-out:Greet patients upon arrival, verify their information, collect co-pays, and process patient check-out procedures. Phone Management:Answer incoming calls promptly, direct calls to appropriate staff, and provide basic medical information when necessary. Insurance Verification:Verify patient insurance coverage and eligibility to ensure proper billing. Medical Records Maintenance:Update patient records with relevant clinical information, ensuring accuracy and confidentiality. Billing and Payment Collection:Process patient payments, including co-pays and outstanding balances. Patient Flow Management:Coordinate with clinical staff to manage patient flow and minimize waiting times. Administrative Tasks:Maintain front desk area cleanliness, manage appointment schedules on electronic systems, and order office supplies. 

Required Skills:

Excellent Communication Skills: Ability to interact professionally and clearly with patients, families, and healthcare providers. Strong Interpersonal Skills: Create a positive and welcoming environment for patients. Attention to Detail: Ensure accuracy in patient information and administrative tasks. Multitasking Ability: Effectively handle multiple tasks simultaneously while maintaining quality service. Computer Proficiency: Familiarity with electronic medical records (EMR) systems and appointment scheduling software. Medical Terminology Knowledge: Basic understanding of medical terminology to accurately interpret patient information. 

Qualifications:

High School Diploma or equivalentExperience in a healthcare front office setting is beneficial