Resident Experience Manager

4 days ago


Delhi Division, India Uniliv Full time

Location: DelhiDepartment: OperationsReports To: Cluster Manager / Regional Head – OperationsCompany: UniLiv – India’s Leading Premium Co-Living BrandRole OverviewAs the Front Desk Manager, you are the face of UniLiv at the property level. You will be responsible for ensuring a smooth, efficient, and premium living experience for all residents through proactive management of operations, maintenance, and resident satisfaction.You’ll coordinate between the CX, Operations, Maintenance, Housekeeping, Security, and F&B teams, ensuring that every UniLiv property in Delhi operates seamlessly and delivers the highest standard of service and hospitality.Key ResponsibilitiesResident ExperienceServe as the first point of contact for all residents and visitors.Handle check-ins, check-outs, room allocations, and inventory handovers.Ensure timely complaint resolution by coordinating with the CX and maintenance teams.Maintain a warm and professional front-desk experience aligned with UniLiv’s brand ethos.Track resident feedback and ensure satisfaction scores remain consistently high.Operations & Property ManagementOversee the daily functioning of the property — including housekeeping, maintenance, and security.Conduct daily inspections and ensure cleanliness, hygiene, and readiness at all times.Maintain an up-to-date inventory log for all assets, consumables, and room items.Coordinate with vendors for maintenance, supplies, and AMC service follow-ups.Ensure compliance with brand SOPs, safety guidelines, and audit standards.Communication & CoordinationAct as the property-level bridge between the CX team, Cluster Manager, and support departments.Update daily reports on occupancy, issues, and complaint status on Google Sheets or dashboard tools.Escalate urgent matters (safety, infrastructure, or resident concern) to the Cluster Manager immediately.Participate in weekly review calls with regional leadership. Administration & ReportingMaintain and share daily occupancy and rent collection reports.Manage petty cash and ensure vendor payments are properly documented.Track attendance and shift performance of on-ground teams.Prepare weekly audit and compliance reports for management review. Team SupervisionSupervise housekeeping, maintenance, and front-desk staff.Conduct shift briefings, monitor punctuality, and ensure SOP adherence.Identify training needs and support team skill enhancement.Build a culture of ownership, hospitality, and problem-solving.Qualifications & ExperienceGraduate in Hospitality, Business Administration, or Management.2–5 years of experience in co-living, hotel, hostel, or serviced apartment operations.Prior experience in front-office or property management preferred.Strong communication, multitasking, and interpersonal skills.Proficiency in Google Sheets, WhatsApp-based coordination, and complaint tracking systems.Key Performance Indicators (KRAs)Resident satisfaction and feedback scores.Complaint resolution time and SLA compliance.Property audit and hygiene ratings.Occupancy management and accuracy of reporting.Team discipline and SOP adherence.Why Join UniLivAt UniLiv, we don’t just manage spaces — we build communities. You’ll be part of a dynamic team redefining the premium co-living experience across India, starting right here in Delhi.


  • Residence Manager

    1 day ago


    New Delhi, India Union Living Full time

    Role Overview :We’re looking for a proactive, people-centric professional with a hospitality background to join our on-ground team. As a Residence Manager, you’ll be responsible for resident experience, day-to-day property operations, complaint resolution, rent follow-ups, and community engagement through events. This is a multi-faceted role ideal for...

  • Residence Manager

    7 days ago


    New Delhi, India Union Living Full time

    Role Overview : We’re looking for a proactive, people-centric professional with a hospitality background to join our on-ground team. As a Residence Manager, you’ll be responsible for resident experience, day-to-day property operations, complaint resolution, rent follow-ups, and community engagement through events. This is a multi-faceted role ideal for...


  • Delhi, Delhi, India RK Group Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Roles and Responsibilities* Manage day-to-day operations of the residential complex, ensuring smooth functioning of all facilities and services.* Oversee housekeeping, security, vehicle management, and maintenance activities to ensure a safe and comfortable living environment for residents.* Coordinate with vendors and contractors for repairs, renovations,...

  • Resident Coordinator

    19 hours ago


    Delhi, Delhi, India United Nations Full time

    **Job Opening** **Job Opening ID**: 240328 **Job Network** : Economic, Social and Development **Job Family** : Sustainable Development **Category and Level** : Professional and Higher Categories, D-2 **Duty Station** : NEW DELHI **Department/Office** : Resident Coordinator System **Date Posted** : Aug 22, 2024 **Deadline** : Sep 7, 2024 **Org....


  • Delhi, Delhi, India CareerGuide Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionCareerGuide.Comis dedicated to helping students identify their interests and guiding them towards bright career opportunities. The organization uses cutting-edge methodologies to design personalized career roadmaps for students, aiming to change the traditional approach to career choices in India.Role DescriptionThis is a full-time on-site...

  • Senior Resident

    3 hours ago


    Delhi, Delhi, India Max Healthcare Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Senior Resident /Attending Consultant - RadiologyExperience0-3+ YearsQualification requiredMBBS, MD/DNB (Radiology)


  • Delhi, India EAST DELHI MEDICAL CENTRE Full time

    **Job Summary** We are looking for a skilled and experienced M.B.B.S doctor for the post of Resident Medical Officer to join our Hospital. As the Resident Medical Officer, you should be highly trained to **manage all the patient care**. He should be a team player and work closely with his team of doctors. RMO should keep visiting the in-hospital patients, go...


  • Delhi, India AllThingsBaby Full time

    Company DescriptionAt AllThingsBaby, we bring the most loved products from well-known global brands to Indian parents. We continually expand our range, focusing on essential, convenient, and high-quality products. We ensure 100% satisfaction, functionality, and meet the diverse needs of parents. As a young and self-driven company, we are looking for...


  • Delhi, Delhi, India Primus Super Speciality Hospital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesProvide high-quality patient care as a senior resident in orthopedics department, ensuring excellent clinical outcomes and patient satisfaction.Assist consultants and other junior residents in surgeries, procedures, and rounds to gain hands-on experience.Desired Candidate Profile0-2 years of experience as an MS/MD (Orthopaedic) or...

  • Senior Resident

    10 hours ago


    Dehradun, Delhi, NCR, India Shri Guru Ram Rai Institute of Medical & Health Sciences, Dehradun Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Shri Guru Ram Rai Institute of Medical & Health SciencesShri Mahant Indiresh HospitalPatel Nagar, Dehradun JD - Senior Resident - Critical Care MedicineShri Mahant Indiresh Hospital, Dehradun a leading healthcare institution in Dehradun, invites applications for the position of Senior Resident in the department of Critical Care Medicine . We seek a dynamic...