Renewal Operation Analyst 2

4 weeks ago

Kolkata, West Bengal, India Hyland Full time

Overview

India Renewals Expansion

The Hyland Renewals team is excited to announce the expansion its Renewals Operations capabilities with the creation of a new Renewals Operations center in our Indian flagship office in Kolkata

The Renewals leadership will add two new Renewal Operations team members as part of an initial investment. Collectively, this team will be a part of what we refer to today as a "Shared Services" function within the Renewal Operations team.

The Renewals team serves as a critical steward of our existing customer accounts, our renewable opportunities, as well as our renewable revenue. Team members will be expected to bring their experience, intellect, analytical capabilities, and communication skills to bear as we solve problems together.

What you will be doing

Team members will be responsible for:

Developing a mastery of the intake, analysis, and resolution of the administrative and operational inquiries that emerge as part of our Renewals-related activities. Collaborating with their peers in Europe and the US to optimize policy and process and to drive continuous efficiency improvements across all stages of the renewals lifecycle from quoting to purchase order handling to billing and invoicing. Engaging in operational planning to drive the most efficient work practices: how we organize, batch, schedule, and create highly efficient work processes.

In any given day, team members will:

Work inbound requests and inquiries from both internal and external stakeholders related to various aspects of the renewals lifecycle. Complete analysis and provide recommendations to their colleagues within the Renewals team. Execute against planned and structured operations and support activities.

To fulfill their scope of work, team members will work in a variety of systems, including:

Salesforce – our system of record for customers, opportunities, quotations, and orders, as well as our system of record for inbound stakeholder requests and inquiries Workday – our system of record for invoices Our Current Contract Lifecycle Management ("CLM") Solution and Its Successor DocuSign CLM Solution – our systems of record for contract management and a variety of related collateral, including historic invoices Microsoft Power BI – our business intelligence solution

What will make you successful

All team members should possess the professional skills and capabilities to be successful in this type of performance-oriented, deadline-driven environment where revenue, quality, and stakeholder satisfaction meet.  Team members should possess competence and confidence in the following:

Multi-lingual capabilities;  English C1 level and an additional European language  (Spanish, French, Italian Strong oral and written  communication skills An  inquisitive, analytical, problem-solving mindset Experience with enterprise  CRM and related systems  common in Sales, Renewals, and Billing-related ecosystems Experience with  Microsoft Office 365 and related Microsoft applications

The primary work location is the Hyland office in Katowice . We expect the team to be in office up to four days per week as the team builds its competence and confidence, transitioning to three days within six months. While we view continued office presence as an essential element of skill- and culture-building, we also recognize that a hybrid work environment serves our team members well once they have achieved a level of independence and autonomy.

Hyland's Offering

We're proud of our culture  and take employee engagement seriously. By listening to  employees' feedback,  we're able to provide meaningful benefits and programs to our workforce.

Learning & Development - development budget (used for certifications, conferences , tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees R&D focus  – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow Work-life balance culture – flexible work environment and working hours (we are working in task-based system) Well-being - private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness manager care, constant wellbeing programs Community Engagement – Volunteer time off (24h/year), Hylanders for Hylanders relief found, Mission fit giving, Dolars-for-doers matching gift programs Diversity & Inclusion – employee resource groups, inclusion benefits and policies Niceties & Events – culture & outings budgets, snacks and beverages, employee referral program, Christmas, birthday, baby gifts, constant incentives and employee programs

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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