ServiceNow Business Analyst
7 days ago
ServiceNow Business Analyst (Hands-on ITOM (IT Operations Management) module)
Overall Experience Level : 10 years
Relevant experience : 4 to 8 years into ServiceNow Business Analyst
Job location : Hyderabad (3 days/week onsite)
Summary :
Business Analyst with expertise in Requirement gathering, solution analysis and realize the changes in effective & efficient way. Having in-depth understanding of the ITIL processes, hands-on expertise and delivering projects in the domain of IT.
Responsibilities :
- Analyse complex business problems and determine an IT solution
- Gather data and analyse business and user needs, In terms of Functional and Non-Functionals
- Complete the requirement analysis to ensure that the solutions being designed are Available, Stable, Performant, Usable and Maintainable.
- Work closely with Business, Architecture, Development and Testing teams in doing detailing the process and the solution
- Enhancing the quality of IT products and services, analysing data to inform business decisions, and finding technological solutions to business needs
- Apply ITIL best practices to improve and streamline IT service management processes
- Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
- With good understanding on the Technology evolution, SAAS solutions, advise the business in adapting to the right mix of fit for purpose solutions
- Identifies opportunities for asset reuse that reduces overall solution cost and development time
- Perform the validation of solutions is being built/realized, together with the business process Responsible
- Together with the project team you put the solution into production and roll it out in the organization.
Requirements :
- Bachelor's degree in Science/Engineering/Business Administration, or equivalent experience in related
field
- Minimum 10 years of IT experience and 4-8 years of experience as Business Analyst / Solution Analyst role
- Strong knowledge on any one of the platforms/packages (Ex: ServiceNow)
- Strong understanding of ITIL processes and ITOM model
- Experience with ServiceNow ITSM, ITOM, and other relevant modules.
- Good inter personal skills (Communication, Collaboration, Openness, Transparent..)
- Strong written and verbal communication skills including technical writing skills.
We are seeking a highly skilled and experienced Business Analyst with expertise in ServiceNow, ITIL processes, and ITOM (IT Operations Management) model experience. The ideal candidate will have a strong background in the implementation, migration, and maintenance of IT services and solutions.
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