IT Infrastructure Support Specialist

3 weeks ago

Delhi, Delhi, India P.S. Global Group Full time

Job Summary

We are seeking a detail-oriented and proactive IT Infrastructure Support Specialist to manage and maintain our organization's IT hardware and software infrastructure. This role involves overseeing hardware and software inventory, managing enterprise-level antivirus installations, handling user account management, VPN configurations, and ensuring the smooth operation of IT assets and systems.

Key Responsibilities
  • Hardware & Software Inventory Management
  • Maintain accurate records of all IT hardware and software assets.
  • Track procurement, deployment, maintenance, and disposal of equipment.
  • Conduct regular audits to ensure inventory compliance and availability.
  • Subscription & License Management
  • Monitor and renew software subscriptions and licenses.
  • Ensure license compliance across all systems and users.
  • Enterprise Antivirus Management
  • Deploy, configure, and monitor antivirus solutions at an enterprise level.
  • Respond to and mitigate security threats and malware alerts.
  • Ensure systems are updated and protected against vulnerabilities.
  • User Account Management
  • Create, modify, and deactivate user accounts in Active Directory, email, and other enterprise systems.
  • Enforce role-based access and security protocols.
  • VPN and Remote Access Setup
  • Configure and troubleshoot VPN solutions for secure remote access.
  • Support users in accessing systems remotely with minimal downtime.
  • System Support & Troubleshooting
  • Provide Tier 1 and Tier 2 support for infrastructure-related issues.
  • Assist in system updates, patching, and scheduled maintenance activities.
  • Documentation & Compliance
  • Maintain comprehensive documentation of systems, configurations, and support procedures.
  • Ensure adherence to company policies, ITIL best practices, and compliance standards.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 2–5 years of experience in IT support or infrastructure administration.
  • Proficiency in Windows OS, Active Directory, Microsoft 365, and remote desktop tools.
  • Hands-on experience with antivirus platforms (e.g., Symantec, CrowdStrike, etc.).
  • Familiarity with VPN tools (e.g., Cisco AnyConnect, Fortinet, or similar).
  • Strong problem-solving and communication skills.
Preferred Skills
  • ITIL Foundation certification or equivalent.
  • Experience with asset management software.
  • Exposure to enterprise security protocols and tools.

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