"Post Sales" Strategy Consultant

Post-Sales Strategy Consultant About Trantor IncTrantor Inc. is a global technology services and consulting company headquartered in Palo Alto, California, with delivery centers across the USA, Canada, and India. We partner with Fortune 500 companies and high-growth enterprises to drive digital transformation through Product Engineering, Cloud Enablement, Data & AI Solutions, Automation, and Post Sales Services. At Trantor, we thrive in a collaborative, agile, and people-first environment.Why Join Trantor?Trantor offers the opportunity to work on diverse, cutting-edge projects in a culture that values innovation, continuous learning, and collaboration. Enjoy the flexibility of a remote role while contributing to impactful initiatives in a truly global organization.About the OpportunityThis is a strategy-led, consultative role that sits at the intersection of Customer Success, Strategy Consulting, and Pre-Sales Advisory. You’d work directly with senior client stakeholders (CROs, CCOs, VP CS) to help them solve key post-sales challenges such as:Improving NRR / GRR / Churn performanceDesigning Customer Success org structures and health scoring frameworksCreating scalable CS playbooks and value-realization modelsBuilding data-driven insights and presenting them through QBRs/EBRsInternally, this role partners closely with our sales and delivery leaders to shape proposals, design scalable frameworks, and bring a strategic, consultative voice to every client engagement.We’re particularly interested in professionals who have:A consulting or strategy background Experience with B2B SaaS or technology clients in Customer Success or Post-Sales StrategyStrong analytical and storytelling skills—able to turn data into actionable, executive-level insightsKey ResponsibilitiesStrategy & Value CreationConduct rapid data analysis to identify customer trends, risks, and opportunities for expansion.Develop frameworks and playbooks for proposal standardization and scalable delivery.Lead discovery sessions with clients to uncover business needs, success metrics, and growth opportunities.Onboarding & AdoptionStreamline onboarding processes to accelerate time-to-value for new customers.Establish account baselines to benchmark health and adoption progress.Define and track success metrics across the customer lifecycle.Create clear 30-60-90 day expectations to guide client engagement and ensure alignment with business outcomes.Client Engagement & EnablementPartner with sales, delivery, and customer success teams to drive consistency in pitch decks, proposals, and customer-facing materials.Provide competitive insights and positioning support to help clients realize differentiated value.Required Skills & QualificationsStrong analytical skills with the ability to perform rapid data analysis and translate insights into strategy.Experience designing standardized code blocks, templates, or frameworks for repeatability.Proven track record leading client discovery sessions and crafting tailored recommendations.Familiarity with onboarding process design, change management, and customer success methodologies.Ability to define account baselines and track measurable impact through success metrics.Strong planning and program management skills, including setting and delivering on 30-60-90 day goals.Excellent communication and presentation skills; ability to build pitch decks and executive-level materials.Consultative mindset with a balance of strategy and execution focus.In depth Knowledge of: NRR/Renewals and Churn ManagementCustomer SegmentationCustomer Health MonitoringAccount Planning, PlaybooksPreferred Background5–8 years in post-sales consulting, customer success, strategy, or management consulting.Experience in SaaS, IT services, or enterprise software industries.Prior exposure to GTM, onboarding, and customer success strategy initiatives.