Manager - Retail Store Operations

4 weeks ago

Kanpur, Uttar Pradesh, India Vodafone Idea Limited Full time

Role

Store Manager

Job Level/ Designation

Manager

Function / Department

Retail

Location

Job Purpose

Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) Execute marketing promotions, display and store experience schemes

Key Result Areas/ Accountabilities

Sales

Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store Ensure and monitor quality of acquisition through the store Revenue -Deliver revenue targets for the store Increase revenue per footfall by aiding customers' purchase decisions

RoI

Achieve profitability (Return on investment) targets for the store Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

Manage churn and achieve customer satisfaction for walk-in customers

Store Management

Ensure adherence to store processes in terms of documentation and systems Ensure infrastructure / store upkeep Maintain availability of stock at the store while adhering to norms Ensure appropriate placement of pop-ups and product displays at store

Marketing

Execute marketing, branding and promotion activities Ensure fliers/ brand POS are available at store Resolve channel-specific issues within specific timelines

People

Resolve store-specific issues within specific timelines Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees Identify gaps in performance of immediate team and ensure training to bridge the same

HSW Compliance 

Ensure that the HSW norms are adhered to

Core Competencies, Knowledge, Experience

Critical Success Factors

Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results

Threshold Functional Competencies

Products, Services and Technology Knowledge - Consumer

Differentiating Functional Competencies

Sales Planning and Forecasting Solving Problems

Experience

2 – 5 years Experience of retail store and customer relationship management Revenue Target achievement and cost management

Must have technical / professional qualifications

Essential : Graduation Desired : Full – time post - graduation in business management/MBA

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